Motivated IT professional with 4.6 years of experience in system administration, endpoint security, and IT infrastructure management. Skilled in identity and access management, patch management, VPN configuration, and secure remote support. Adept at applying security best practices in day-to-day operations, incident resolution, and compliance activities. Currently pursuing CompTIA Security+ to transition into a dedicated cybersecurity role
• Delivered L1/L2 system and security support for 250+ users, ensuring secure access and compliance.
• Administered endpoint security tools (Windows Defender, McAfee) to protect against malware and unauthorized access.
• Managed and audited user access in Active Directory, applying Group Policy for security hardening.
• Configured and troubleshot VPN connections (Cisco VPN, Global Protect) to enable secure remote work.
• Enforced data protection standards through secure asset disposal and media sanitization procedures.
• Monitored VMware environment for performance and security compliance.
• Assisted in incident response by diagnosing and resolving security related technical issues.
Incident management
Comptia Security plus