Santhosh Kumar

• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Correctly calculated inventory and ordered appropriate supplies.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Reconciled cash and credit card transactions to maintain accurate records.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Crafted special drink and cocktail menu items for seasonal offerings.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
• Increased profits with enhanced inventory oversight and strategic pricing adjustments.

• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
• Consulted with managers to organize special events and promotions such as trivia nights to bring in new guests .
• Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Improved customer service rankings by resolving issues quickly and accurately.
• Checked ID cards and verified bar guests were of legal age.

• Implemented drink prep procedures that reduced wasted stock
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Collected and authorized payments of guests.
• Kept bar presentable and well-stocked to meet all customer needs.
• Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Trained new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
• Performed event coordination for larger parties and gatherings.
• Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
• Prepared classic, modern and unique cocktails for each customer.

-Flair bartending on 3 bottles , 2 bottles , 1 bottle 2 tin, Work flair , fire flair.

-Training Students in advanced level Flair & Mixology, Bartending events across India

- Bartending Events attendedOver1500 events at JW Marriott, Lilith Ashok, Taj Hotel Group, Leela Palace, ITC Group, International Wine Festival in Bangalore, Pernod Ricard & Diageo .

- Given industrial training for the students more than 7 hotel management colleges across india

-Managed team of employees, overseeing hiring, training, and professional growth of employees.