Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Santhosh Kumar

Coimbatore

Summary

Dynamic Sales Manager with a proven track record at Linen Club, excelling in sales strategy and customer relationship management. Expert in data analysis and employee training, I drove significant market expansion and enhanced profit margins through innovative approaches. Committed to fostering strong customer connections and resolving issues with empathy and efficiency.

Overview

10
10
years of professional experience

Work History

Sales Manager

Linen Club
Coimbatore
07.2020 - 05.2025
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created and presented monthly reports to management on sales performance.
  • Managed daily operations of sales department, including supervision of staff members.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Achieved company growth and brand development through market expansion and sales.
  • Resolved customer complaints regarding sales and service.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.

Senior Sales Executive

Raymond Limited
Coimbatore
03.2015 - 06.2019
  • Followed up with customers after purchases to ensure satisfaction with their purchase experience.
  • Created effective visual merchandising displays to promote new products or seasonal promotions.
  • Updated social media accounts regularly with relevant content that promotes brand awareness.
  • Resolved customer complaints quickly and professionally while maintaining a high level of customer service.
  • Demonstrated knowledge of store merchandise, product features, and benefits to assist customers with their selection.
  • Developed relationships with customers to encourage repeat business.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Analyzed market conditions including competitor activity and customer feedback to identify areas of improvement.

Education

Bachelor of Science - Computer Science

VLBJ College of Arts And Science
Coimbatore
05-2014

Skills

  • Sales strategy
  • Customer relationship management
  • Data analysis
  • Employee training
  • Performance reporting
  • Empathy and problem solving under pressure
  • Cross-selling and up-selling tactfully
  • Handling objections and complaints
  • KPI analysis
  • Customer service
  • Visual merchandising
  • Profit and revenue-generating strategies
  • Market research, forecasting, and analysis
  • Generating new leads through specified market

Accomplishments

  • Recognition for maintaining good customer relationships at Raymond Limited

Languages

English
Proficient (C2)
C2
Tamil
Native
Native

Timeline

Sales Manager

Linen Club
07.2020 - 05.2025

Senior Sales Executive

Raymond Limited
03.2015 - 06.2019

Bachelor of Science - Computer Science

VLBJ College of Arts And Science

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Santhosh Kumar