Santhosh Kumar N
Desktop support engineer
Neyveli
Summary
Eager to contribute to a fast-paced tech environment with a strong understanding of IT support and excellent customer service.
Overview
2
2
years of professional experience
Work History
Desktop support Engineer
Avalon Technology
08.2024 - Current
- Trouble shooting Desktop and Application Problems
- Installation and configuration of Windows 10 and windows 11
- Installation and maintenance of desktop systems, printers, network hardware, system hardware, operating system and application software
- Installing requested software’s
- Configuring local and Network Printer
- Trouble shooting mail related problems
- Troubleshooting the hardware and OS related issue
- Trouble shooting of desktops, Laptops, Printers and cctv
- Giving support on hardware and software related complaints
- Responsible for maintaining the Desktops, Printer, IP phone, vc device
- Responsible for server room setup
- Responsible for password reset request for users
- Works proactively with team for analyzing ticket flow
- Responsible to P1, P2, P3, P4 issues
Desktop support Engineer
In know tech
05.2023 - 08.2024
- Company Overview: Client - Mphasis
- Installation and configuration of Windows 7 and windows 8 and 10
- Installing requested software’s
- Configuring local and Network Printer
- Troubleshooting the hardware and OS related issue
- Trouble shooting of desktops, Laptops and Printers
- Responsible for password reset request for users
- Works proactively with team for analyzing ticket flow
- Responsible for daily and weekly ticket review
- Responsible to P1, P2, P3, P4 issues
- Client - Mphasis
Education
B.Sc. -
St.Joseph College of Arts and Science (Autonomous)
01.2020
HSC -
JawaharMatric Higher Secondary School, Neyveli
01.2017
SSLC -
Jawahar Matric Higher Secondary School, Neyveli
01.2015
Skills
- Service Now
- Network configuration
- End user support
- Remote diagnostics
- Windows10 22H2
- Windows XP
- MS Office
Extracurricular Activities
Participated in National Level Technical Symposium held at Tiruvallur University, Vellore Participated in Internal Competition held in St. Joseph College of arts and science. Played an active part as a student volunteer in various program held in our college.
Hobbies and Interests
- Shuttle
- Music
Training
Value added Course in Computer Hardware Troubleshooting
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and conscience.
Personal Information
- Father's Name: Nallu M
- Date of Birth: 09/24/99
- Gender: Male
- Nationality: Indian
Timeline
Desktop support Engineer
Avalon Technology
08.2024 - Current
Desktop support Engineer
In know tech
05.2023 - 08.2024
B.Sc. -
St.Joseph College of Arts and Science (Autonomous)
HSC -
JawaharMatric Higher Secondary School, Neyveli
SSLC -
Jawahar Matric Higher Secondary School, Neyveli
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