Summary
Overview
Work History
Education
Skills
Timeline
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Santhosh Kumar S

BFSI | US Mortgage | Customer Support Executive
Bengaluru

Summary

Accommodating US Mortgage and Customer Service Executive with 4 years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications. Highly motivated and driven to achieve set goals and targets.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
4
4
Languages

Work History

US Mortgage

First Source Solutions
Bengaluru
03.2020 - 10.2022
  • Maintain a working knowledge of US MortgageOriginations, closing procedures, federal and state lending laws.
  • Assisted in training new team members, fostering a collaborative work environment that supported professional growth.
  • Experienced in Conventional and FHA loans and other government products VA and USDA loans.
  • Sound knowledge of Fannie Mae, Freddie Mac.
  • Calculating and analysing LTV/CLTV/HCLTV/DTI, check all other information relevant to the credit decision.
  • Interpreted in state rules, statute laws, federal regulations & investor guidelines and apply them to specific Loans.

Customer Support Executive

IEnergizer
Bengaluru
01.2023 - Current
  • Communicate with customers via chat.
  • Provide knowledgeable answers to questions pertaining to related queries
  • Work with internal departments to meet customer's needs
  • Excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

Education

SSLC - Science Education

Christ Global Residential School
Bengaluru
04.2012 - 05.2013

PUC - Accounting And Business Management

Sri Byraweshwara PU College
Srinivaspur, Kolar
05.2013 - 05.2015

Bcom - Accounting And Finance

St. Vincent Pallotti College
Bengaluru
05.2015 - 06.2019

Skills

Trend detection and analysis

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Timeline

Customer Support Executive

IEnergizer
01.2023 - Current

US Mortgage

First Source Solutions
03.2020 - 10.2022

Bcom - Accounting And Finance

St. Vincent Pallotti College
05.2015 - 06.2019

PUC - Accounting And Business Management

Sri Byraweshwara PU College
05.2013 - 05.2015

SSLC - Science Education

Christ Global Residential School
04.2012 - 05.2013

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Santhosh Kumar SBFSI | US Mortgage | Customer Support Executive