Summary
Overview
Work History
Education
Skills
Languages
personal details
Key Projects
Timeline
Generic

Santhosh N

Bangalore

Summary

Over 15 years of experience in sales operations and business process management with leading organizations such as HP Inc. and Accenture. Progressed from Process Associate to Assistant Manager, demonstrating expertise in Channel Data Management, Financial Claims Management, and Partner Compensation. Successfully led the transition of operations from Accenture to HP, enhancing efficiency and continuity. Recognized for strong analytical skills and a track record of driving process improvements that align with business objectives.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Hewlett Packard Inc
Bangalore
02.2022 - Current
  • Led strategic initiatives to enhance partner data operations by transitioning support activities in-house.
  • Drove process improvements through internal workshops and collaboration with cross-functional teams.
  • Maintained updated documentation, SOPs, and structured process flows to support compliance and audit readiness.
  • Fostered collaboration among Financial Claims, Partner Compensation, and Partner-Facing teams to streamline communication.
  • Applied analytical thinking to identify gaps in data collection workflow and implemented corrective actions for accuracy improvement.

Team Leader, Sales Operations

Accenture
Bangalore
05.2016 - 01.2022
  • Onboarded over 4,000 partners to E2Open system during Amplify Commercial Partner Program transition.
  • Led training sessions and configuration efforts for smooth partner migration.
  • Collaborated with Business Excellence team on quality initiatives utilizing Value Stream Mapping and Fishbone analysis.
  • Implemented Control Charts to improve process efficiency and operational control.
  • Managed Partner Sales Support programs while conducting business reporting to increase revenue.
  • Served as primary contact for clients during transitions to new tools within processes.
  • Documented processes and communicated updates to clients regularly.

Senior Data Analyst

Hewlett Packard Inc
Bangalore
07.2010 - 04.2016
  • To work on the reconciliation of the shipped units made to channel partners with their sellout, considering sell-in and inventory.
  • To calculate and publish partner metrics (timeliness and coherence).
  • Onboarded the customers into the EDI production environment and handed them over to the process team.
  • Designed a dashboard to track the files received.
  • Worked with IT teams to develop Informatica workflows to upload the consolidated data in a local database.

Education

MBA -

Sikkim Manipal university
01.2014

Bachelor of commerce-B COM -

Bangalore University
01.2010

Skills

Business reporting and analytics

  • E2Open expertise
  • Microsoft Dynamics proficiency
  • Power BI visualization
  • Project management skills
  • Microsoft Office applications

Languages

  • English
  • Kannada
  • Hindi
  • Tamil

personal details

  • Father's Name: Nagaraj V
  • Date of Birth: 04/08/89
  • Nationality: Indian
  • Marital Status: Unmarried

Key Projects

1. Global Enrichment Process Automation – Accenture

Led the design and implementation of an automation solution for the enrichment process, resulting in a global efficiency gain of 3 FTEs This project significantly reduced manual effort, improved data accuracy, and streamlined reporting cycles across regions

2. Automation and process optimization initiatives – Accenture

Spearheaded multiple automation projects focused on eliminating non-value-added reports and optimizing operational workflows These initiatives contributed to improved turnaround times and enhanced reporting efficiency across functional teams

3. Market Bridge Insourcing Project – HP

Managed a strategic transition project that eliminated a third-party vendor by insourcing the MB data processing function within HP, oversaw internal partner training, process configuration, and ongoing monitoring in HP's systems, and this initiative delivered an estimated cost savings of $300K annually, improved data control, and enhanced partner engagement

Timeline

Assistant Manager

Hewlett Packard Inc
02.2022 - Current

Team Leader, Sales Operations

Accenture
05.2016 - 01.2022

Senior Data Analyst

Hewlett Packard Inc
07.2010 - 04.2016

MBA -

Sikkim Manipal university

Bachelor of commerce-B COM -

Bangalore University
Santhosh N