Santhosh Prakasam
Senior Network Engineer
Gudiyattam
Summary
Experienced professional seeking a position in an organization to enhance technical and analytical skills. Looking to contribute to the success and growth of the business. With over 14 years of experience in Network Administration, Support, and Troubleshooting, has worked with technologies such as Cisco, Juniper, H3C, 3Com, Radware, and Citrix NetScaler. Proficient in installation, configuration, and administration of routers, switches, firewalls, IPS, and load-balancers. Graduated as an Engineer in Electronics and Communication Engineering. Strong communication, collaboration, and team-building skills with a quick grasp of new technical concepts for productive utilization. Accomplished Senior Network Engineer with expertise in managing enterprise-wide networks for large-scale operations. Skilled in planning, implementing, and continuously improving infrastructure and controls to meet changing operational and security demands. Specialized in disaster recovery and business continuity planning.
Overview
16
16
years of professional experience
2009
2009
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Senior Network Engineer
NTT Ltd
01.2019 - Current
- Worked in Global Technical Assistance Center for Cisco (Routing and Switching) products
- Providing support and analysis on software and hardware related issues
- Supporting Hardware/Software/Configuration/Performance related quires and concerns for Cisco products by the Clients across Globe as being part of Technical resolution team
- Providing immediate remote assistance to resolve the impacting issue and high level analysis with root cause or work around for reported issues
- Coordinating with arranging return material on faulty units and assistance during the part replacement with help of field engineer support
- Finding the fixes or patches on reported vulnerability for the products with reported abnormal behavior or logs
- Assisting on queries related to service improvement and license renewal process
- Extending standby remote support during the critical changes or pre-scheduled activity to ensure services are restored and changes are implemented as expected
- Involving original equipment manufacturers and coordinating during the requirement or based on the criticality
Senior Technical Analyst
Accenture
12.2016 - 01.2019
- Responsible role on managing global connectivity of Accenture infra and Client connectivity
- Providing an instant resolution during major incidents to ensure the service continuity
- Managing network connectivity within multiple facilities across globe and Accenture to Client infrastructure
- Providing instant resolution and work around to resolve major reported incidents and to ensure the business continuity
- Ensure end-to-end connectivity during reported incident and isolate root cause for reported incidents
- Well documentation on progress and observation captured during technical analysis for every reported incident for track and root cause analysis purposes
- Individual changes are tracked to closure and ensure the Project connectivity are back to steady state
- Regularly scheduled for BCP activity and resiliency failover test
- Co-ordinate with client technical support team during reported incidents and help to resolve with permanent fixes
- Service improvement plans include device code upgrade and review design schema to enhance network performance
- Execution on planned and expedite changes based on the requirement
- Standard operation management procedure followed as per the IT operations
Senior Administrator
Wipro Ltd
09.2014 - 11.2016
- Managing complete network infrastructure of various clients with timely support in resolving major and minor incidents, technical suggestions in planning and implementation of network
- Remotely managing entire client networks accomplished with coordinating in-house engineer based on necessity
- Experienced with handling multiple network equipment of different vendors
- (e.g
- Cisco, Juniper and Citrix)
- Involved with planning and designing for newer and making efficient with existing network resource
- Knowledge of understanding and troubleshoot with Layer 2 technologies (VLAN, STP, SPAN, Ether channel), multiple dynamic protocols (OSPF, EIGRP and BGP) and redundancy protocol (HSRP, VRRP and GLBP)
- Configuration and troubleshooting of GETVPN, Crypto IPSEC, Tunnel, MPLS
- Hands-on experience with Citrix Netscaler with the essential load-balancing configuration as per the client requirement
- Analyzing the root cause of incidents and troubleshoot to stabilize network for reducing production and service impact
- Network & bandwidth planning, hardware sizing and new link commission, designing & deployment
Lead Network Administrator
CMC Ltd
04.2013 - 12.2013
- Managed the complete network and security infra of data-center operation and connectivity associated with client locations
- Planning and Implementing based on the client requirement and providing flawless and reliable connectivity with associates by timely troubleshoot the issues with cause and impact analysis
- Designed, Tested and Implemented Data Center Network infrastructure
- Provide and modify LAN/WAN connectivity to meet various business unit requests and wells
- Responsible for sustenance and problem troubleshooting on multiple technology areas such as CISCO Networking, Cisco Security Devices, Radware IPS Devices
- Regular Checkup of Vulnerability Assessments Test and Hardening Testing in all Network Devices and Servers Using NESSUS and Nmap Tools and taking actions to those reports
- Regular backup of Configuration files for all Network devices and Updating signature in IPS-Defense Pro
- Ensure that all Network Connectivity’s are working properly
- Update all network design documentation for ensuring accuracy and managing IP Address Scheme in each zone level
- Managing Passwords and Logs for all Networking Devices
- Monitor and React depends on the outside attacks in IPS Defense PRO and Firewalls using logs, inside attacks
- Ensure that service delivery takes place based on the Service level agreements
- Provide technical assistance to other team members by way of assisting them in solving
- Challenging technical problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met
- Involved with the protection of corporate data against unauthorized disclosure, accidental or intentional loss of data, or unauthorized modification if needed
- Security incident manager in coordination with other teams across the Data-center as required
Network Engineer
Telepixels Solutions
08.2009 - 02.2013
- Providing extensive support with new implementation and configuration of network devices in building client network infra based on their requirements
- Managing and troubleshooting the network and security related concerns of multiple clients
- Planning, Implementing and Managing network consisting of 3750, 3560, 3550 and 2950 switches and 3800, 2800, 2600, 2500 and 1800 series routers
- Planning and Implementing Internet Leased Line, point to point Leased Line using CISCO, DAX and BA-Systems Routers and configuring routing protocols such as RIP, EIGRP, OSPF, BGP
- Configuring switching concepts such as trunking, ether-channels, inter-vlan routing, spanning tree, Port security, redundancy protocols such as HSRP and GLBP
- Managing, Installing and Configuring Remote Access VPN, Site-to-Site VPN in Sonicwall Firewall
- Creating technical documents in support of implementation and maintaining
- Worked with service providers in troubleshooting any network related issues to ensure proper uptime and to minimize downtime of the network
- Utilized networking tools (i.e.: Ethereal software) to troubleshoot and isolate any network related issues (i.e.: no connectivity, dropped packets)
- Established best practice design to develop templates and documentation to improve operation procedures
Education
Bachelor of Engineering - Electronics And Communication Engineering
Arunai Engineering College
Skills
Good understanding of OSI Model, TCP/IP protocol suite
undefinedCertification
Cisco Certified Specialist - Enterprise Core
Professional Accomplishments
- Senior Network Engineer, Dimension Data (NTT), 01/2019 - Current, Providing support and analysis on software and hardware related issues.
- Senior Technical Analyst, Accenture, 12/2016 - 01/2019, Managing and providing instant technical resolution over global network connectivity on reported major incidents.
- Senior Administrator, Wipro Ltd, 09/2014 - 11/2016, Managing complete network infrastructure of multiple clients.
- Network Team Lead, CMC Ltd, 04/2013 - 12/2013, Maintaining the flawless and secured network connectivity for end-users.
- Network Administrator, Telepixels Solutions, 08/2009 - 02/2013, Includes network operational support, hands-on implementing and configuration of network devices.
- Support Engineer, Unknown, 01/2008 - 12/2008, Supporting with the installation of operating system, desktop configuration, analyzing and monitoring network traffic flow.
Technology
Cisco (1800, 2600, 2800, 3600, 3800, 7200 series and ASR 9000 series), Juniper (MX Series), 3com (MSR 5040 Router), Cisco ASA, Juniper SRX Series, H3C Secpath 1000E, Cisco Catalyst (3750, 3560, 3550, 2950 Series), Nexus 5k/7k/9k, Juniper (EX4200, EX4500), H3C (S7500), Citrix Netscaler, Nessus, Nmap, Radware Defense Pro IPS(3020), Linksys WRT160N, Cisco Aironet AP 1130, v12.0 and above, General familiarity with Windows operating systems, Linux based systems, Solarwinds, Wireshark, PRTG, MS VISIO
Disclaimer
I hereby state that the above information furnished by me is true to the best of my knowledge.
Timeline
Senior Network Engineer
NTT Ltd
01.2019 - Current
Senior Technical Analyst
Accenture
12.2016 - 01.2019
Senior Administrator
Wipro Ltd
09.2014 - 11.2016
Lead Network Administrator
CMC Ltd
04.2013 - 12.2013
Network Engineer
Telepixels Solutions
08.2009 - 02.2013
Bachelor of Engineering - Electronics And Communication Engineering
Arunai Engineering College
Similar Profiles
Sai Abhishek SriramSai Abhishek Sriram
Sitecore Consultant at NTT LtdSitecore Consultant at NTT Ltd
ARVEET GAJENDRANARVEET GAJENDRAN
Application executive / IT Operations Specialist at NTT LtdApplication executive / IT Operations Specialist at NTT Ltd
MOHAMMED KHIZARMOHAMMED KHIZAR
Operations Manager at NTT LTDOperations Manager at NTT LTD
S. DANIELS. DANIEL
Production 5-axis Setter and Operator at QUALITY PROFILES PVT LIMITEDProduction 5-axis Setter and Operator at QUALITY PROFILES PVT LIMITED
Jagan BoopathyJagan Boopathy
Senior Technical Analyst at Continuserve Softech India Pvt LtdSenior Technical Analyst at Continuserve Softech India Pvt Ltd