Santhosh Shankar

• Engineering Manager and People Leader in the Network Design & Engineering group, overseeing multiple squads of subject matter experts in multi-vendor, global datacenter environments.
• I manage the teams that design and implement and manage scalable, secure and high-performance network infrastructure supporting LSEG’s global Data Center, Low-latency Capital Markets, and Campus Networks.
• Product Owner for LSEG’s Global Network Products and Services — developing technical roadmaps, prioritizing backlogs, and driving tactical and strategic solutions aligned to business requirements.
• Periodic 1:1 connect, Performance Management, talent/skill development, developing goals and objectives for the team members.
• I co-chair the Network Design Review and Governance forum, Vulnerability Management, Risk Assessments, and Audits to ensure continuous protection of systems and data.
• Collaborating closely with stakeholders, internal customers, network product management, and design authority to translate functional requirements into robust network solutions.
• Serving as Technical Escalation lead for high-priority operational issues, ensuring minimal downtime and service continuity.
• Project Management - Coordinating with global teams, vendors, and clients to ensure seamless project delivery and issue resolution in line with technical standards and organizational objectives and in line with budgetary obligations.

Held multiple senior technical roles over 11 years spanning Cisco Internal IT, Advanced Services, and High-Touch Technical Services (HTTS):

• Managed agile squads as technical product owner for Cisco's Internal Data Center Security Infrastructure — designed and maintained datacenter infrastructure based on Cisco ACI, Nexus 3K/5K/6K/9K switching platforms, Firepower and ASA firewalls.
• Consulting Engineer in Advanced Services, providing expert network design and build guidance to global customers.
• Delivered consulting in HTTS Datacenter Nexus Switching and Content Delivery Networking teams, supporting complex, escalated issues for high-value clients.
• Managed Citrix and A10 ADC/Load Balancers, Cisco CSS/CSM/ACE, ACNS Content Delivery, VDS, and WAAS WAN Optimization solutions — driving performance and reliability.
• Produced detailed technical documentation and project plans in alignment with organizational standards and client requirements.

• Technical Operations Lead and People Manager for L1/L2 support engineers in the Global Operations Center, managing 24/7 support for global customer network infrastructure.
• Technical Lead for F5 LTM support; consulted on design and implementation of load balancer solutions and security appliances.
• Provided escalation support across multi-vendor load balancers, proxies, and network security technologies.

• 24/7 monitoring and troubleshooting of AOL’s Data Center and Campus Network, including load balancers, WAN, and enterprise network infrastructure.
• Managed Incident, Change, and Problem Management within the ITIL framework, maintaining service levels and minimizing operational risk.
• Technical Skills: Cisco IOS 7600, Juniper JUNOS EX/MX/TX, Citrix NetScaler, WAN technologies.