Santhosh Shetty M

Team Lead - Customer Delight.

• Versatile team leader of 10 to 15 executives.
• Pay and process claims within desgniated authority level.
• Handled escalated issues presented to me by my supervisors and management.
• Additionally, provided daily agents' attendance email report, which includes a list of all call outs, claims processed, and unscheduled absences to management and human resources.
• Supervise claims adjusters to ensure that the adjusters have followed the proper methods.
• Resolve complex, severe exposure claim using high-oriented file handling.
• Supervise and lead a team of customer support representatives, ensuring that they provide high-quality service.
• Conduct regular team meetings to review performance, discuss issues, and provide updates on company policies and procedures.
• Manage schedules and workloads to ensure adequate coverage and efficient operation of the support team.
  Handled customers as Jain International Organisation, ABP news, Kokilaben Dhirubhai Ambani hospital, Dr. Lalpath Labs, HTC, Rebel Foods, Ola, etc.
• Closing escalated requests that are generated when customers face issues with hospitalizations.
  Ensure that the team adheres to company policies and provides accurate information regarding healthcare products, claims, policies, and procedures.