Synergy Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Hi, I’m
Santhosh V K
Senior manager
Chennai,TN
Summary
Overview
20
years of professional experience
Work History
Axis BankChennai
Senior Manager
01.2023 - Current
Job overview
- Identified areas of improvement in existing process automation solutions and implemented changes accordingly
- Developed automated processes for data extraction, transformation and loading into a variety of databases
- Reviewed and processed incoming payments according to established guidelines
- Documented all transactions accurately within the system
- Assisted with month-end closing activities related to remittances
- Generated daily reports detailing payment activity
- Maintained detailed records of all reconciliations performed
- Generated reports summarizing the results of completed reconciliations.
HDFC BANKChennai
Senior Manager
05.2008 - 12.2022
Job overview
- SOX and external audit management across Credit cards
- Sale of assets-selling delinquent block customers to other bank collection agency for recovery
- Creation of General ledgers for newly launched Products under credit cards
- Creation of transaction codes in Vision plus and mapping relevant General ledgers as per Stakeholder request
- Validation of PAN between the credit card system and NSDL reports
- Jet co brand credit card upgrades and redemption
- Month end General ledger reconciliation
- Add on card set up in credit cards
- Limit enhancement and reduction
- Closed credit card reactivation
- Static data maintenance
- Renewal and Pin on POS credit card migration
- Re issuance of lost credit cards
- Phased out credit card migration.
ADFC Pvt LtdChennai
Senior Officer
11.2004 - 04.2008
Job overview
- Transaction processing unit supports day to day activities of cards featured products like Bill payments / Insurance / Rewards and other maintenance activities like Card Limit enhancements and Upgrades
- Handled the registration and cancellation process for Smart Pay
- Handled the end to end Smart Pay payments
- Tracking and actioning the Uncleared DD's / Pay Orders
- Validating the Payouts to Bill Desk towards their services
- Credit card maintenance
- Limit enhancement, Add on, Upgrades and Activation of cards
- 100% quality check for LE\Upgrades\Addon cards processed basis system reports
- Resolving all customer queries on Rewards, addon and upgrades
- Pan India
- Follow up with Products in case of any pricing related complaints
- Replacements and re-issue of cards
- File upload in Mainframe to do the re issue and replacement
- 100% quality checks are done on Day2 for all requests processed by the support staff
- Reconciliation & MIS
- Complete control on MIS sent for Smart Pay
- Daily Reconciliation of Smart Pay process, Bajaj Allianz Insurance
- Secure Plus and Rewards
- Month end GL balance reconciliation
- Preparation and collation of metrics for monthly Dashboard Checking of rejects report (R15 report) and clearing the same
- Managing a team of 15 ADFC and 4 HDFC staffs in an organized manner handling Limit enhancement Upgrades\Add-on \Activation\Re issue and delivering the output required on time even at times of peaking volumes
- Coordinating day-to-day operational activities in branch & Back end operation
- Policy wise Accruals and Reconciliation done and forwarding to products team on time.
Education
Nazareth College of Arts and Science, University of Madras
Bachelor of Computer Science
01.2004
University Overview
Skills
- Mainframe
- MS excel automation
- SQL
- Programming C
- C
- Unix
- Strategic Planning
- Time management
- Process automation
- Financial reconciliation
- Audit management
- Database management
- Strategic planning
- Reporting and documenting
Hobbies
Hobbies
Gym workouts and cricket
Awards
Awards
- Gold star award, 3
- 2016
- 2018
- 2020
- Silver star award, 2
- 2011
- 2013
Hobbies and Interests
Hobbies and Interests
- Travelling
- Gym and Fitness
- Playing Cricket
Languages
English
Beginner
A1
Tamil
Beginner
A1
Malayalam
Beginner
A1
Timeline
Senior Manager
Axis Bank
01.2023 - Current
Senior Manager
HDFC BANK
05.2008 - 12.2022
Senior Officer
ADFC Pvt Ltd
11.2004 - 04.2008
Nazareth College of Arts and Science, University of Madras
Bachelor of Computer Science
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