SANTHOSH KUMAR K
Business Analyst
Hyderabad
Summary
Certified Scrum Master with over 3.5 years in Business Analysis on ERP and Ecommerce domains. Good understanding on Agile framework, and experience in working with scrum teams for building effective software solutions and products.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Business Analyst
Kensium Solutions Pvt. Ltd.
Hyderabad
07.2021 - 09.2022
- Worked on Ecommerce applications like Big Commerce, Shopify, Magento integrations with Acumatica ERP.
- Interacted with clients to understand business needs and translate into requirements and project scope.
- Organized the discovery sessions with clients at various levels to gather the business requirements.
- Prepared the documents like BRD and other functional documents based on the requirements.
- Performed the Gap Analysis and understood the client specific/special business needs.
- Proposed the customizations and defined the work flow and data flow between the applications with the appropriate wireframes.
- Worked alongside with internal scrum teams for the Implementations and monitored the progress with testing till deployments.
- Conducted training sessions and demonstrated features and data flow between the Acumatica and Ecommerce systems.
- Supported the customers to resolve critical issues promptly and efficiently.
Junior Business Analyst
CaddyCode Solutions Pvt. Ltd
Chennai
05.2019 - 07.2021
- SendGrid- Reseller for SendGrid, an Email Marketing and campaigning software.
- ShopUSA: A multi-level Ecommerce and supply chain management application which allows the products ship from the USA to 220+ countries through Air and Ocean
- 6Storage: A self-storage management software helping small and medium business owners to organize the self-storages lease and rental processes
- Gathered the requirements from the client and analyzed and enhanced them
- Prepared BRD and FRS documents based on the client requirements and estimated the implementation hours
- Designed the wireframes to define the workflows, look and feel of the product
- Worked alongside with product owners and scrum teams to implement new features for the product and helped for ease of product use
- Organized grooming sessions with the product teams and analyzed dependencies and checkpoints
- Wrote the user stories and use cases based on requirements analyzed
- Coordinated with the development team and planned sprints upon story prioritization
- Helped the technical teams to understand the features and monitored the implementation through regular Scrums
- Monitered different levels of testing including functional, regression, user acceptance and performance testing to ensure good user experience
- Presented demos to prospects and business owners about the application and new features and helped with onboarding
- Provided training to the clients and gathered the feedback to further enhance the products
- Organized retrospective meeting to review pros and cons and define the area of improvements
Education
B. Tech - Computer science
RGM College of Engineering and Technology, JNTUA
07.2015 - 04.2019
Skills
Experience in handling US and European clientsAgile methodologiesFamiliar with JIRA and ConfluenceAnalytical thinking and Problem SolvingDecision makingWireframing
Certification
Certified Scrum Master[Sept'22-Sept'24]
Timeline
Business Analyst
Kensium Solutions Pvt. Ltd.
07.2021 - 09.2022
Junior Business Analyst
CaddyCode Solutions Pvt. Ltd
05.2019 - 07.2021
B. Tech - Computer science
RGM College of Engineering and Technology, JNTUA
07.2015 - 04.2019