Santhosh Kumar M
Summary
With my motive as ++Learn, I am a Quick learner with over 4+ years of experience in Salesforce administration and development. Demonstrated ability to rapidly acquire new skills and enhance existing ones to drive personal and organizational growth. Committed to improving software engineering practices and adapting to various technology stacks efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Nextiva
Remote
05.2023 - Current
- Transitioned from contractor role at C360 to full-time position at Nextiva with a team of 15.
- Assigned tickets and reported on weekly and monthly standings to ensure accountability.
- Delivered rapid solutions to businesses through biweekly sprint cycles.
- Developed solutions for Sales Cloud, Service Cloud, and Experience Cloud platforms.
- Created component for bulk case uploads using CSV in Lightning Web Components (LWC).
- Engineered LWC for High Velocity Sales to streamline direct sales processes.
- Collaborated with team to resolve critical issues and ensure timely project delivery.
Salesforce Developer
C360 soft.ai
Remote
05.2022 - 05.2023
- Coordinated complete cycle of Sales Cloud Go-Live and Hypercare Bug Fix for Nextiva(Client).
- Delivered requested functionalities as Salesforce Developer in Service Cloud and Hypercare.
- Utilized Flows, Process Builders, and Surveys to enhance administrative configurations within Agile framework.
- Implemented integrations with Salesforce platforms including Sprout and Splash.
Associate Programmer
Extreme Networks
Remote
03.2021 - 05.2022
- Developed and implemented business requirements in Salesforce to enhance operational efficiency.
- Resolved tickets within SLA, averaging 20 tickets and two user stories weekly.
- Streamlined 90% of daily manual tasks through automation of processes.
- Guided new hires in understanding Salesforce Admin concepts for efficient integration.
Education
PG Executive Diploma - Software Engineering
IIIT Bangalore (via UpGrad)
Online03-2023
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
PSG College of Technology
Coimbatore, TN, India04-2020
Skills
- Salesforce development and design
- Lightning web components
- Sales cloud and service cloud
- Experience cloud
- Process automation
- Developer support
- Certified Salesforce admin, developer, and app builder
- HTML and CSS proficiency
- Apex programming
- SQL scripting
Certification
- Salesforce Certified Administrator
- Salesforce Certified App Builder
- Salesforce Certified Platform Developer - I
- Salesforce Certified AI Associate
Declaration
I, Santhosh Kumar M, hereby declare that whatever stated above is true to my knowledge And if given a chance, I will prove to be a good choice with constant upskilling
Timeline
Salesforce Developer
Nextiva
05.2023 - Current
Salesforce Developer
C360 soft.ai
05.2022 - 05.2023
Associate Programmer
Extreme Networks
03.2021 - 05.2022
PG Executive Diploma - Software Engineering
IIIT Bangalore (via UpGrad)
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
PSG College of Technology
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