Santhosh Kumar N

Created and maintained end-to-end technical documentation for software applications, contributing to successful project initiation for the Digitization initiative at initiation.

• Create and manage high-quality technical documentation and digital content that meets global standards while supporting Indian and international markets.
• Plan, track, and deliver documentation and project outputs by coordinating with engineering, marketing, and cross-functional global teams.
• Drive digitalization by implementing new formats such as interactive manuals, video-based guides, AR/VR training, and automation tools for efficiency and cost savings.
• Act as the central point of contact for global collaboration, ensuring content adaptability for different regions and multi-language requirements.
• Take full ownership of project execution, risk management, and process improvement while mentoring team members and promoting digital adoption across teams.

Projects:

• Vestas - V150, V120, V163
• GE Vernova - GE 62.2, GE 75.0

• Create project plans to fit stakeholder and customer needs and deliver with-in budget on desired outcomes, full accountability for project results.
• Co-ordinate with onsite engineering dept for implementation Engineering Change Orders release and closing.
• Creating and tracking the project in share point for monitoring, resource planning and time management.
• Creating and tracking the project in VPM: Share Point, MS project, Power BI for monitoring, resource planning, time management & Project Billing.
• Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members.
• Perform project tracking through clear and concise status reports and time management reports; proactively identify potential issues and track project member progress against commitments.
• Learn from recent projects to identify and recommend improvements, cost saving initiatives, and substitutions to positively impact current and future project budget or schedule.
• Estimate the project timeline and keep schedules on track with co-ordinate global engineering & production department for documentation delivery.

Projects:

• Genie AWP (Arial Work Platform) worked for America and Latin American market all types equipment's (Service & Owner’s manual).

• Developing new products or improving existing ones through research and development on various types of manuals.
• Direct interaction with customers and understand the scope of the job and delivering the project on time with quality.
• Co-ordinate internal resources and third parties for the flawless execution of projects.
• Ensure that all projects delivered on time, within scope and within budget. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation & develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Develop comprehensive project plans to be shared with stakeholders as well as other staff members.

Projects:

• Mercedes-Benz Axor truck worked for all variant of HDT & TB for Indonesian Market. (Service, Owner’s & Schematics Manual).
• Mercedes-Benz Actros truck worked for H6 (China & Germany) market completed and succeed the Pilot projects. (Owners & Schematics Manual).

• Assist with business development activities, including proposals and relationship development, to help clients recognize value from our solutions.
• Customer co-ordination for new product development & implementation.
• Providing design solution to small-scale industries.
• Creating 2D & 3D engineering diagrams for new products.
• Technical content & illustration creation for new products.
• Coordinated project schedules, ensuring timely completion of deliverables across multiple teams.
• Facilitated communication between stakeholders to align project objectives and expectations.

• Interacting with clients around the globe for technical data.
• Creating Training Manual, Service Manual, Owner’s Manual and Parts Catalogue for automotive.
• Ensure that all projects delivered on time, within scope.
• Identify category of parts and customer requirements and include child parts of an assemblies and kits in S-BoM - creation of part numbers for serviceable items identified, by using relevant.
• Assisting the service engineers in obtaining the required snaps of the trucks for the Service Manual, Owner’s Manual, Diagnostic Manual and Body Building Manual.
• Documenting the service procedures with the guidance of service engineers.

Projects:

• Ashok Leyland - STILE (Car), PARTNER (Truck) & MITR (Bus)
• Freightliner Custom Chassis Corporation - S2C (Bus), MT-45& MT-55 (Truck).

• Interacting with the customers and receiving inputs regarding (Service, Owners, Diagnostic Manual & Parts Catalog) of the trucks.
• Assisting the service engineers & SME in obtaining the required snaps of the trucks for the Service Manual, Owner’s Manual, Diagnostic Manual and Body Building Manual.
• Documenting the service (Draft & Final) procedures with the guidance of SME
• Allocating the files to the illustration & writing team.
• Creating and maintaining LLR (Lessons learned Report) and forwarding to superior.
• Creating technical illustration for Trucks based on the customer requirement.
• Illustrating the photo image arts by using Adobe Illustrator & Iso Draw.
• Creating service content by using Adobe FrameMaker.

Projects:

• Daimler India Commercial Vehicle (HDT, MDT, LDT Trucks)
• Mahindra Earth Master (Backhoe loader)
• CASE NEW HOLLAND (Earthmoving Equipment).