Lakshmi Durga Koganti
Technical Writer
Bangalore
Summary
Results-driven professional with 5.5 years of experience in technical consulting and technical writing, leading global client deliverables and cross-cultural stakeholder engagement. Recognized for driving inclusion as Cisco’s youngest Pride Chief of Staff and co-leading CSR and mentoring initiatives. Skilled in strategy execution, communication, and global collaboration, with proven success in building diverse communities and guiding new talent. Passionate about leveraging technology and leadership to create sustainable, inclusive impact.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Technical Writer
Cisco Systems Inc. Ltd.
08.2022 - Current
- Researched complex product specifications and translated them into clear, user-friendly documentation, improving customer adoption, and reducing support queries.
- Designed tutorials and guides that enabled end users to navigate diverse applications effectively, enhancing product usability and client satisfaction.
- Pioneered automation solutions to streamline documentation creation and modification, cutting manual effort, and driving efficiency across global teams.
- Serving as Quality Lead, overseeing 50+ team members across the US, Europe, and Asia, ensuring consistency, accuracy, and high-quality deliverables for global projects; implemented best practices that elevated team performance and impacted operations worldwide.
Technical Consulting Engineer
Cisco Systems Inc. Ltd.
08.2020 - 07.2022
- Resolved complex global network issues, restoring customer service, and strengthening client satisfaction.
- Spearheaded the Innovation & Automation track (Project Unnati), co-developing a bot that automated queries, reduced turnaround time, and scaled customer support.
- Championed efficiency by designing tools such as a TAC case-management system and CCE Solution Manager for Webex, enhancing collaboration and productivity for global teams.
Consulting Engineer Grad Intern
Cisco Systems Inc. Ltd.
01.2020 - 06.2020
- Designed a GUI-based web interface using tools such as Bootstrap, Docker, Python, and SQL for engineers to understand both theoretically and practically the usage of Cisco endpoints.
- Enhanced project efficiency by streamlining processes and implementing innovative engineering solutions.
Content Development Intern
ExamBazaar
08.2018 - 11.2018
- Developed a strong understanding of target audience demographics, tailoring content accordingly to drive engagement rates.
- Supported SEO efforts through keyword research and implementation within content pieces.
- Increased user engagement by creating visually appealing graphics and multimedia elements.
Education
Computer Science & Engineering
Jawaharlal Nehru Technological University(JNTUH)
Hyderabad 04.2001 -
Skills
Global Collaboration & Stakeholder Management
Strategic Planning & Execution
Cross-functional Team Leadership
Change Management
Mentorship & Talent Development
Executive Communication
Negotiation & Conflict Resolution
Inclusive Community Building
Process Automation & Tool Development
Data Analysis & Problem Solving
Project Management & Process Improvement
Certification
Cisco Certified Network Professional - Enterprise
Awards
- CEO Recognition Award (2020): Honored by Cisco’s CEO for being a Frontline Warrior during COVID-19, ensuring business continuity and customer success during global disruptions.
- Gold Medal – Code King, JNTUH (2019): 1st place in a national-level coding symposium, competing against top engineering talent across India.
- Silver Medal – IBM & SmartBridge Hackathon (2018): Awarded for innovation in developing IoT solutions on IBM Cloud during a 24-hour national hackathon.
- Bronze Medal – Denso SWISH Hackathon (2019): Recognized for building scalable engineering solutions at a prestigious industry hackathon.
Accomplishments
- Youngest-ever Chief of Staff for Pride at Cisco, leading global DEI initiatives and representing the community at high-profile events, including upcoming Cisco Live Melbourne 2025.
- Resolved complex global network issues for thousands of clients, restoring critical services and improving trust in Cisco’s global support.
- Co-led Project Unnati’s Innovation & Automation track, creating a bot that automated customer queries, reducing turnaround time and scaling client support efficiency.
- Designed automation and efficiency tools (case-management system, CCE Solution Manager) that streamlined collaboration, reduced manual workload, and improved productivity across global teams.
- Mentored new joiners through Cisco’s Emerging Talent program, enhancing onboarding experience and accelerating professional development for early-career employees.
- State-level mental health advocate since 2022, helping families normalize therapy and breaking stigmas around youth mental wellness.
Timeline
Technical Writer
Cisco Systems Inc. Ltd.
08.2022 - Current
Technical Consulting Engineer
Cisco Systems Inc. Ltd.
08.2020 - 07.2022
Consulting Engineer Grad Intern
Cisco Systems Inc. Ltd.
01.2020 - 06.2020
Content Development Intern
ExamBazaar
08.2018 - 11.2018
Computer Science & Engineering
Jawaharlal Nehru Technological University(JNTUH)
04.2001 -
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