Santhosh Kumar R
Coimbatore
Summary
Production Support Engineer with extensive experience in enterprise healthcare applications, specializing in UAT and production environments. Proficient in monitoring batch jobs (EHDW/EDL), EDI transactions, and data workflows, while effectively managing incidents, service requests, and change tickets in accordance with ITIL standards. Demonstrated success in conducting operational health checks, troubleshooting critical failures, and executing patching processes. Committed to enhancing system stability and minimizing downtime through data validation and collaboration with cross-functional teams. Highly motivated to leverage my production support experience and operational expertise while expanding my skills across diverse technologies and evolving IT domains.
Overview
5
5
years of professional experience
Work History
Tech Lead (Associate)
Cognizant Technology Solutions
Coimbatore
11.2020 - Current
- Executed production support and application monitoring, with a focus on operational health checks.
- Managed incident, service request, and change processes according to ITIL standards.
- Ensured compliance with SLA requirements, and implemented downtime prevention strategies.
- Monitored batch jobs and validated dependencies to maintain system integrity.
- Processed inbound and outbound EDI, and data files efficiently.
- Conducted job reruns, recovery actions, and analysis of long-running jobs.
- Provided patching support for TruProvider, EHDW, PSI, and Webstrat applications.
- Supported basic mainframe job monitoring and completion tracking activities.
- Utilized SQL queries, Excel reporting, SSRS report generation, and pivot tables for data reconciliation and validation.
- Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
Education
Master of Computer Applications - Information Technology
Sri Venkateswara College
Coimbatore06-2025
Bachelor of Science - Information Technology
Kongu ENgineering College
Perundurai06-2020
Skills
- Production support and application monitoring
- Incident, service request, and change management (ITIL)
- SLA management and downtime prevention
- Batch job monitoring and dependency validation
- EDI/BizTalk and data file processing
- Job recovery actions and long-running job analysis
- Patching support for TruProvider, EHDW, CMORE, and PSI/Webstrat
- Linux and remote server access
- Application and link validation
- SQL queries and Excel reporting
- Data reconciliation and validation
- Operational health checks and alert monitoring
- Ticket management and escalation to L2
- Cross-functional coordination and on-call support
- Release and migration support
Languages
English
Upper Intermediate (B2)
B2
Tamil
Native
Native
Timeline
Tech Lead (Associate)
Cognizant Technology Solutions
11.2020 - Current
Master of Computer Applications - Information Technology
Sri Venkateswara College
Bachelor of Science - Information Technology
Kongu ENgineering College