Santimai Blah
Pune
Summary
Seeking a position to enhance my manual and automation testing skills. Proven ability to identify, document, and track software defects, ensuring high-quality software releases. Skilled in creating comprehensive test plans and test cases, with a strong background in various testing methodologies and tools.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Professional
TOMTOM INDIA PRIVATE LIMITED
Pune
02.2019 - Current
Role and Responsibilities:
- Provide technical support and troubleshooting assistance to customers via phone and email for TomTom navigation devices and software
- Address and resolve a wide range of customer inquiries and issues, including device setup, connectivity problems, software updates, and map installations
- Guide customers through step-by-step solutions to resolve technical issues, ensuring a high level of customer satisfaction and loyalty
- Document and track customer interactions and resolutions using CRM systems, ensuring accurate and timely updates
- Collaborate with the development and engineering teams to escalate and resolve complex technical issues
- Conduct regular follow-ups with customers to ensure their issues are fully resolved and they are satisfied with the service provided
- Present the Operations updates on the CCOPS meeting with different stakeholders
- Send the staffing and inbox status of email team
- Conducted training sessions for new hires, sharing best practices and technical knowledge to enhance team performance.
Education
Master in computer application -
Fergusson College
Pune07-2016
Bachelor of Computer Application -
Martin Luther Christian University
Shillong06-2013
Higher Secondary school certificate -
Bhonsala Military College
Nashik06-2009
Secondary School Certificate -
Vidya Prabodhini Prashala
Nashik06-2007
Skills
- Manual Testing
- Automated Testing
- Test Plan Creation
- Test Case Development
- Bug Tracking and Reporting
- Regression Testing
- Performance Testing
- SQL and Database
- Agile and Scrum Methodologies
- Selenium- WebDriver, TestNG, Cucumber
- JIRA, TestRail
- Java
Personal Information
- Date of Birth: 09/25/90
- Nationality: INDIAN
- Marital Status: Married
Language
- English
- Hindi
- Khasi
Personal Strength:
· Positive thinking
· Open to any challenging work
. Good learner by observation
Accomplishments
· Awarded as the Best CSAT Score with TOMTOM in the year 2020.
· Awarded Best Girl of the school, 2005.
· I have taken the Leadership role as a Head Girl of the School, 2004
Certification
Diploma in Software Testing, 06/2024
Training
Mindscript, Pimple Saudagar, 2 months,
1. In-flow Inventory:
In-flow inventory is used for specifying and identifying stocked goods, replenishing depleted stocks and tracking movements of stocked goods. The scope of In-flow Inventory Management system involves replenishing lead time. Coring costs of inventory, inventory valuation, Inventory visibility, physical inventory, replenishment and demand forecasting.
Role and Responsibilities:
- Understanding of requirements specification, the deriving test cases
- Deriving and preparing Test data.
- Executing test cases and create defect logs.
- Involve in manual testing of application., Defect reporting and tracking
2. OrangeHRM:
It is a Human Resource Management (HRM) is a web-based application. It analyses team performance. OrangeHRM is unique application that manage performance of employees, Adding Employees, Configure Leaves, Time Sheets, Recruitment.
Role and Responsibilities:
- I have written test scenario and test cases for functional Testing and UI Testing.
- The defect that I found was regarding functionality, integration and system.
Projects
Innobytes technologies Pvt. Ltd, 6 months,
1. InnoHubs:
InnoHubs is virtual platform for online monitoring, where user can showcase their ideas. InnoHubs is collaboration of ideas through digital globally. If an idea is guided and implemented in right way it will be innovation. The benefit of our platform is interaction between business experts and innovative ideas submitted by stakeholders.
Technologies Involved: PHP and MYSQL
Framework Involved: Bootstrap
2. Online Shopping:
The basic purpose of the project is to allow the customer to shop virtually using the Internet. Allow customers to buy the items and articles of their desire from the store. The buyer is directly online to the seller's computer usually via the internet.
Technologies Involved: PHP and MYSQL
3.Online Rental house Portal:
The portal provides directory for property owner and potential rental of the property. Search base on house type. Offline work can be done through online for renting the house.
Technologies Involved: Java
Professional Development
- Attended workshops on Agile and Scrum methodologies.
- Attended the webinar on CHATGPT.
- Attended the webinar on Unleashing Creativity using MS PowerPoint
Disclaimer
I hereby declare that the above information is true as per my knowledge.
Timeline
Technical Support Professional
TOMTOM INDIA PRIVATE LIMITED
02.2019 - Current
Master in computer application -
Fergusson College
Bachelor of Computer Application -
Martin Luther Christian University
Higher Secondary school certificate -
Bhonsala Military College
Secondary School Certificate -
Vidya Prabodhini Prashala
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