Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sant Kumar Yadav

Jaipur

Summary

Dynamic Cafe Manager with a proven track record at Costa Coffee ,Devyani INT LTD, excelling in customer service and financial analysis. Expert in staff training and policy development, I successfully enhanced operational efficiency and built strong customer relationships, driving sales growth and ensuring compliance with food safety standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cafe Manager

Costa Coffee , Devyani INT LTD
Jaipur
01.2018 - Current
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
  • Managed inventory levels to ensure adequate supplies were available at all times.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.

Barista

Barista Lavazza LTD
Jaipur
03.2017 - 11.2017
  • Managed the morning rush of customers daily with efficient, level-headed customer service.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.

Education

Bachelor of Arts - Art Education

Dr Bhimrao Ambedkar University
Agra
06-2016

Skills

  • Customer service
  • Inventory management
  • Financial analysis
  • Staff training
  • Sales forecasting
  • Policy development
  • Team leadership and coaching
  • Team leadership
  • Food safety compliance
  • Leadership development
  • Relationship building and management

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Certification

  • Fostac, FSSAI training certified

Timeline

Cafe Manager

Costa Coffee , Devyani INT LTD
01.2018 - Current

Barista

Barista Lavazza LTD
03.2017 - 11.2017

Bachelor of Arts - Art Education

Dr Bhimrao Ambedkar University

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Sant Kumar Yadav