Santosh Alone
Pune
Summary
An experienced Service Desk professional with a comprehensive understanding of Information Technology, providing technical support and customer service to end-users in a fast-paced environment. Proven ability to troubleshoot, diagnose and resolve complex technical issues quickly and efficiently.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Systems Administrator
Triangular Automation Pvt Ltd
Pune
07.2024 - Current
- Install, configure, and maintain computer systems, laptops, and network devices.
- Manage, purchase, etc. Office 365 subscription/license plans, other platforms, and other services, including billing account management.
- Configure and maintain cloud security for Office 365 tenants.
- Configure and implement audio-visual (AV) systems for various environments, including corporate, educational, and entertainment settings.
- Installed and configured video conferencing software, including Microsoft Teams and Zoom, on client video conferencing solution PCs to facilitate remote communication and collaboration.
- Configured and managed wireless access points to ensure seamless network connectivity at office locations.
Systems Administrator
Mediprobe Consultancy Services Pvt Ltd
Pune
02.2024 - 06.2024
- Install, configure, and maintain operating systems, application software, and system management tools
- Server 2022, Active Directory Services
- Create and maintain user accounts, permissions, and access rights
- Office 365 Allocate to users as per access rights
- Monitor system performance and troubleshoot issues
- Resolved Systems & network user issues
- Train to user access client portal as per client secure portal
- Assets Inventory management
Senior Engineer
CMS Info Systems Ltd
Pune
03.2015 - 02.2024
- Manage SLM calls & e-mails tickets
- Handling escalations and incidents with the help of senior team and take update on the same
- Generated detailed reports on system performance data
- Providing Technical Support Software and Hardware To Engineer make machine operation
- Participate in testing with the testing team to test the application patches and help them debugging the errors
- Troubleshot hardware and software compatibility issues
- Installation and configuration windows XP, 7, 8, 10
Costumer Support Engineer
Lipi Data Systems Ltd
Nagpur
10.2012 - 03.2015
- Interacting with customers and providing first level support by providing technical assistance if issues are encountered
- Working within SLA to take ownership, escalate to resolve
- Implemented remote diagnostics from help desk to help identify causes of issues
- Maintained composure and patience in face of difficult customer
Costumer Support Engineer
Sysnet Global Tech Pvt. Ltd
06.2012 - 10.2012
- Desktop support, networking share device in network
- Work on ACER project new computer and Line matrix printer
- Install bank application as per user request Install bank application as per user request
- Educated customers by explaining technology issues in easy-to-understand terminology
Education
Bachelor Degree - BCA
Rajiv Gandhi Institute of Management And Technology
Nagpur01.2022
Advance Diploma - Computer Hardware & Networking
Star Computers
Akola01.2011
HSC -
Bhagwantrao Mahakal Jr. College
Manoli, Dist. Washim01.2008
Computer Hardware Maintenance -
Gov ITI
Akola01.2008
SSC -
Zolebaba Vidhyalay
Pimpri Avgan, Dist. Washim01.2006
MSCIT - Computer
Shobha Computers
Akola01.2005
Skills
- Handling Escalations
- Manage SLM calls
- Technical Support
- Desktop Support
- Windows 10,11 and Server 2019, 2022
- Active Directory
- Outlook Mail Configuration
- MS-Office 365 Admin Console
- Configure network access point, firewall
Certification
- Get started with Microsoft Teams Rooms
- Configure your Microsoft 365 experience
- Badges and Competencies
- Logitech Badges and Competencies
- Logi U DOCK SPECIALIST 2024, Logi U Room Solution Specialist 2024, Logi U Logi Dock Specialist 2024, Logi U Rally Specialist 2024, Logi U Scribe Specialist 2024, Logi U Collaboration Specialist 2024, Logi U Mouse Specialist 2024, Logi U Headset Professional 2024, Logi U Sync Specialist 2024, Logi U Tap Specialist 2024, Logi U Swytch Specialist 2024, Logi U BYOD Specialist 2024
- Protecting Your Instance with Security Groups, AWS Training and Certification
- Amazon EC2 Observability, Monitoring, and Troubleshooting, AWS Training and Certification
- Introduction to Amazon Elastic Compute Cloud (EC2), AWS Training and Certification
- AWS Cloud Solution Architecture- 2023, IT Education Centre - JM Road Pune
Awards
Best Field Engineer, 01/01/20, CMS Info Systems Ltd
Timeline
Systems Administrator
Triangular Automation Pvt Ltd
07.2024 - Current
Systems Administrator
Mediprobe Consultancy Services Pvt Ltd
02.2024 - 06.2024
Senior Engineer
CMS Info Systems Ltd
03.2015 - 02.2024
Costumer Support Engineer
Lipi Data Systems Ltd
10.2012 - 03.2015
Costumer Support Engineer
Sysnet Global Tech Pvt. Ltd
06.2012 - 10.2012
- Get started with Microsoft Teams Rooms
- Configure your Microsoft 365 experience
- Badges and Competencies
- Logitech Badges and Competencies
- Logi U DOCK SPECIALIST 2024, Logi U Room Solution Specialist 2024, Logi U Logi Dock Specialist 2024, Logi U Rally Specialist 2024, Logi U Scribe Specialist 2024, Logi U Collaboration Specialist 2024, Logi U Mouse Specialist 2024, Logi U Headset Professional 2024, Logi U Sync Specialist 2024, Logi U Tap Specialist 2024, Logi U Swytch Specialist 2024, Logi U BYOD Specialist 2024
- Protecting Your Instance with Security Groups, AWS Training and Certification
- Amazon EC2 Observability, Monitoring, and Troubleshooting, AWS Training and Certification
- Introduction to Amazon Elastic Compute Cloud (EC2), AWS Training and Certification
- AWS Cloud Solution Architecture- 2023, IT Education Centre - JM Road Pune
Bachelor Degree - BCA
Rajiv Gandhi Institute of Management And Technology
Advance Diploma - Computer Hardware & Networking
Star Computers
HSC -
Bhagwantrao Mahakal Jr. College
Computer Hardware Maintenance -
Gov ITI
SSC -
Zolebaba Vidhyalay
MSCIT - Computer
Shobha Computers
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