Nagraj Pawar
Bengaluru
Summary
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
4
4
years of professional experience
Work History
Administrator
Wipro
Bengaluru
12.2022 - Current
- Created user accounts in Active Directory while maintaining proper security protocols. Investigated system errors using Event Viewer logs and other troubleshooting techniques.
- Investigated system errors using event viewer logs and other troubleshooting techniques.
- Developed detailed reports on system performance metrics for management review.
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
- Provided remote assistance to customers when required via phone or remote desktop tools.
- Created documentation for frequently asked questions and how-to guides for end users.
- Provided first-level technical support to customers with IT related issues.
MIS Executive
NMSS
Gwalior
10.2020 - 05.2024
- Implemented automated processes to streamline daily operations and reduce manual workloads.
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Maintained a database of customer information, including contact details, preferences and purchase histories.
- Created dashboards and visualizations to present data insights in an easy-to-understand format.
- Managed database administration tasks, ensuring data accuracy and security across all platforms.
Technical Support Engineer
Hewlett-Packard
Bengaluru
06.2021 - 11.2022
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Configured, maintained, and monitored computer systems for optimal performance.
- Resolved complex technical problems through root cause analysis techniques.
- Assisted users with password resets and account lockout resolutions.
- Assisted customers with troubleshooting software and hardware issues.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Provided remote assistance to end-users when needed.
- Monitored ticketing system queues for incoming requests from customers.
Education
Bachelor of Engineering - Mechanical Engineering
RKDF University
Bhopal06-2018
Senior Secondary Education - Physics Chemistry Match
Kendriya Vidyalaya Bairagarh
Bhopal06-2013
Higher Secondary Education - Science Education
Kendriya Vidyalaya Bairagarh
Bhopal06-2011
Skills
- ServiceNow
- Active Directory
- Azure Active Directory
- OKTA Backend Support
- SAP Backend Support
- Salesforce Backend Support
- Zoom calls and webinars
- Firewall
- Outlook Configuration
- ITIL Knowledge
- Handling Escalations
- Team Management
- Providing Training
- Program installations
- Troubleshooting and Maintenance
- Data Security
- Server and System Administration
- System Upgrades
- Help Desk Software
- System monitoring
- Hardware troubleshooting
- Firewall configuration
- Network Administration
- Computer Security
- Critical Thinking
Tools
- ServiceNow
- SAP
- Salesforce
- Active Directory
- CDax
- Azure Active Directory
Timeline
Administrator
Wipro
12.2022 - Current
Technical Support Engineer
Hewlett-Packard
06.2021 - 11.2022
MIS Executive
NMSS
10.2020 - 05.2024
Bachelor of Engineering - Mechanical Engineering
RKDF University
Senior Secondary Education - Physics Chemistry Match
Kendriya Vidyalaya Bairagarh
Higher Secondary Education - Science Education
Kendriya Vidyalaya Bairagarh
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