Summary
Overview
Work History
Education
Skills
Tools
Timeline
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Nagraj Pawar

Bengaluru

Summary

Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.

Overview

4
4
years of professional experience

Work History

Administrator

Wipro
Bengaluru
12.2022 - Current
  • Created user accounts in Active Directory while maintaining proper security protocols. Investigated system errors using Event Viewer logs and other troubleshooting techniques.
  • Investigated system errors using event viewer logs and other troubleshooting techniques.
  • Developed detailed reports on system performance metrics for management review.
  • Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
  • Provided remote assistance to customers when required via phone or remote desktop tools.
  • Created documentation for frequently asked questions and how-to guides for end users.
  • Provided first-level technical support to customers with IT related issues.

MIS Executive

NMSS
Gwalior
10.2020 - 05.2024
  • Implemented automated processes to streamline daily operations and reduce manual workloads.
  • Developed MIS reports to track customer service performance and identify areas for improvement.
  • Maintained a database of customer information, including contact details, preferences and purchase histories.
  • Created dashboards and visualizations to present data insights in an easy-to-understand format.
  • Managed database administration tasks, ensuring data accuracy and security across all platforms.

Technical Support Engineer

Hewlett-Packard
Bengaluru
06.2021 - 11.2022
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Resolved complex technical problems through root cause analysis techniques.
  • Assisted users with password resets and account lockout resolutions.
  • Assisted customers with troubleshooting software and hardware issues.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • Provided remote assistance to end-users when needed.
  • Monitored ticketing system queues for incoming requests from customers.

Education

Bachelor of Engineering - Mechanical Engineering

RKDF University
Bhopal
06-2018

Senior Secondary Education - Physics Chemistry Match

Kendriya Vidyalaya Bairagarh
Bhopal
06-2013

Higher Secondary Education - Science Education

Kendriya Vidyalaya Bairagarh
Bhopal
06-2011

Skills

  • ServiceNow
  • Active Directory
  • Azure Active Directory
  • OKTA Backend Support
  • SAP Backend Support
  • Salesforce Backend Support
  • Zoom calls and webinars
  • Firewall
  • Outlook Configuration
  • ITIL Knowledge
  • Handling Escalations
  • Team Management
  • Providing Training
  • Program installations
  • Troubleshooting and Maintenance
  • Data Security
  • Server and System Administration
  • System Upgrades
  • Help Desk Software
  • System monitoring
  • Hardware troubleshooting
  • Firewall configuration
  • Network Administration
  • Computer Security
  • Critical Thinking

Tools

  • ServiceNow
  • SAP
  • Salesforce
  • Active Directory
  • CDax
  • Azure Active Directory

Timeline

Administrator

Wipro
12.2022 - Current

Technical Support Engineer

Hewlett-Packard
06.2021 - 11.2022

MIS Executive

NMSS
10.2020 - 05.2024

Bachelor of Engineering - Mechanical Engineering

RKDF University

Senior Secondary Education - Physics Chemistry Match

Kendriya Vidyalaya Bairagarh

Higher Secondary Education - Science Education

Kendriya Vidyalaya Bairagarh
Nagraj Pawar