Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Extracurricular Activities
Hobbies
Timeline
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SIDDHANT SUKHATME

Pune

Summary

Dynamic professional with extensive experience at Wipro, excelling in L2 technical support and major incident management. Proven ability to enhance system reliability and user satisfaction through proactive monitoring and effective resolution of complex issues. Skilled in Microsoft technologies and adept at fostering strong client relationships, driving operational efficiency and cost savings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrator

Wipro
Pune
07.2024 - Current
  • Addressed end user tickets as an L2 support specialist for the dormakaba project.
  • Resolved tickets pertaining to Microsoft licenses and Windows OS, ensuring seamless user experience.
  • Managed major incidents based on priority and minimized outages, ensuring minimal impact on operations.
  • Supplied necessary software and licenses to users from the Microsoft licensing portal, meeting user requirements.
  • Proactively monitored operational systems and promptly resolved errors to ensure optimal system reliability.

Senior Process Executive

Infosys BPM
02.2023 - 06.2024
  • Resolved customer technical queries as L1 support through ticketing system, ensuring timely and effective resolution to meet service level agreements.
  • Acknowledged and provided initial response to end users raising tickets, ensuring prompt acknowledgement and initial troubleshooting.
  • Demonstrated expertise in resolving tickets, creating new tickets, and granting user permissions to maintain smooth operations.

Senior Student care specialist

Vedantu Innovations
08.2021 - 12.2022
  • Completed training modules on the WAVE platform utilized in Live classes.
  • Acquired new skills and implemented them in daily operations to enhance efficiency and productivity.
  • Provided amiable and proficient service to customers, adeptly managing challenging situations.
  • Devised plans and effectively communicated deadlines to ensure timely project completion.
  • Spearheaded operational enhancements leading to cost savings and increased profit margins.
  • Collaborated with customers to comprehend their requirements and deliver exceptional service.

Marketing Analyst

Simplex Engineering & Foundry Works
08.2020 - 07.2021
  • Conducted market research studies, analyzed findings, and identified new growth opportunities.
  • Increased brand awareness through targeted initiatives based on market research insights.
  • Established and maintained strong rapport with multiple high-value clients.
  • Maximized advertising efforts by creating engaging content for media relations, corporate communications, and social media posts.
  • Crafted compelling and successful marketing, advertising, and website copy to enhance brand visibility.

Education

B.Tech/B.E. - Computers

Chhattisgarh Swami Vivekanand Technical University
01.2018

12th - English

CBSE
01.2013

10th - English

CBSE
01.2011

Skills

  • Servicenow
  • Windows Administrator
  • Active Directory Administration
  • Escalation Management
  • Major Incident Management
  • Microsoft Technologies
  • Technical Support L2

Websites

Certification

  • Salesforce Admin
  • Microsoft Azure Fundamental AZ-900
  • Networking And Web Technology

Projects

dormakaba, Deliver L1.5 support for meeting employees' technical requirements., Resolve tickets pertaining to Microsoft Licenses, Windows OS, and MS Office apps., Manage major incidents according to their priority and outages., Oversee escalations and ensure timely delivery of promised services. British Telecom, Resolved technical issues and customer queries promptly and efficiently., Guided customers through troubleshooting steps to resolve technical issues, leading to a 20% increase in customer satisfaction ratings., Demonstrated patience and technical expertise in handling diverse customer concerns., Provided exceptional customer service via Tickets.

Extracurricular Activities

Playing Instrument, 3 years of degree in Tabla vadan from Khairagarh University

Hobbies

  • Watching Cricket
  • Music

Timeline

Administrator

Wipro
07.2024 - Current

Senior Process Executive

Infosys BPM
02.2023 - 06.2024

Senior Student care specialist

Vedantu Innovations
08.2021 - 12.2022

Marketing Analyst

Simplex Engineering & Foundry Works
08.2020 - 07.2021

B.Tech/B.E. - Computers

Chhattisgarh Swami Vivekanand Technical University

12th - English

CBSE

10th - English

CBSE

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SIDDHANT SUKHATME