Crew Restaurant Supervisor/Asst.Buffet Supervisor
SANTOSH CHANDRASHEKAR RAI
COSTA CRUISE LINES
Thane,Maharashtra
19
years of professional experience
Highly competent Restaurant Supervisor with relevant experience in managing day-to-day operations, overseeing staff training and scheduling, and ensuring customer satisfaction. Strengths include strong leadership abilities, adapt problem-solving skills, and a commitment to maintaining high-quality standards. Past roles have led to improved team efficiency, increased restaurant profitability, and enhanced customer service levels.
Work History
Crew Restaurant Supervisor/Asst.Buffet Supervisor
4 Years 5 Months- Delivered smooth operation across crew mess, staff mess, and officer mess areas.
- Achieved organized daily scheduling and task planning.
- Maintained inventory, magazzino, and store readiness for service needs.
- Kept all mess room areas clean and maintained for daily use.
- Supported reliable day-to-day service in mess rooms.
- Responded to urgent store and material needs during crunch periods.
- Maintained pest control logs through weekly checks and updates.
- Tracked food delivery activity for quarantine cabins for passenger and crew.
- Built staff readiness through training and daily guidance.
- Supported successful food service for crew parties, meet and greet events, and town hall meetings.
- Maintained clear reporting flow to buffet manager and restaurant manager.
- Resolved facility issues through work orders for damaged or broken items.
- Supported coordinated daily service with sous chef and assistant food and beverage director.
- Delivered complete daily, weekly, and monthly paperwork.
- In Costa Toscana was Complete In charge of Handling of the Buffet day-to-day Operations.
- Also Handled Special Diets for Guests almost Every Contract.
- Employee ID No. 541989.
Waiter
5 Years 7 Months- Guest Satisfaction.
- Handled the Side Job of Lead Waiter, Assisting the Maître for Escorting the Passenger to Seat in the Restaurant.
- Was a Team member of Midnight Buffet.
- Was also Responsible for the Breakfast Setup in the Restaurant.
- Communicating with the guest in German / Italian / French (Basic).
- Always exceed guest expectations.
- Maintenance & cleaning of the station according to the hygiene standard.
- Maintaining safe working standards.
- Emp ID No - 541989
Asst. Waiter.
4 Years 6 Months- Guest Satisfaction.
- Team member of Mid-Night Buffet.
- Responsible for the Breakfast Setup in the Restaurant.
- Communicating with the guest in German / Italian / French (Basic).
- Always exceed guest expectations.
- Maintenance & cleaning of the station according to the hygiene standard.
- Maintaining safe working standards.
- Emp ID No - 541989
F & B Executive.
2 Years 5 Months- Making Duty Roaster.
- Maintenance & Upkeep of the Restaurant.
- Maintaining Track records of all the staff of the restaurant.
- Assisting the Manager with P & L Account.
- Maintaining paper work regarding Hygiene & Sanitation.
- Helping the staff regarding trainings.
- Maintaining Track records of Guest Satisfaction.
- Always exceed guest expectations.
- Giving special attention to VIP guest.
F & B Associate
1 Year 2 Months- Guest Satisfaction.
- Maintenance & upkeep of the restaurant.
- Responsible for inventory of the restaurant equipment.
- Maintaining the logbook of regular customers.
- Checking the feedback given by the guest via comment form.
- Discuss in the daily meeting regarding previous day operation.
Education
DEGREE - HOTEL MANAGEMENT
- Commerce
Skills
Computer Skills: Basic knowledge of Computer.
Food safety compliance
Buffet operations
Inventory control
Staff scheduling
Special diet management
Service coordination
Problem solving
Employee motivation
Hygiene standards
Restaurant policies and procedures
Hygiene practices
Personal Information
- Date of Birth: 1987-04-19
- Gender: Male
- Nationality: Indian
LANGUAGES SKILLS
Languages: English, Hindi, Tulu. Basics of (Italian, French, Spanish, German.)
ACTIVITIES & INTERESTS
Physical Fitness & Strength Training, Music Appreciation, Film Appreciation, Storytelling, and Sports Entertainment.
Accomplishments
- Certificate of Award as Associate Excellence from Renaissance, Mumbai.
- Awarded Hy Star (Employee of the year) for the Year 2010 from Grand Hyatt, Mumbai.
INDUSTRIAL TRAINING
HOTEL ESTABLISHMENT PERIOD DEPARTMENT
Ramee Guest Line Hotel, Juhu
- 2 ½ Months - F & B
Taj Lands' End
- 1 Month - Banquets
Mc. Donald's
- 2 Months
Silent Hills Resort
Timeline
Crew Restaurant Supervisor/Asst.Buffet Supervisor
COSTA CRUISE LINES
06.2022 - CurrentRead More
Waiter
COSTA CRUISE LINES
11.2016 - 06.2022Read More
Asst. Waiter.
COSTA CRUISE LINES
03.2012 - 09.2016Read More
F & B Executive.
GRAND HYATT
09.2009 - 02.2012Read More
F & B Associate
RENAISSANCE MUMBAI HOTEL & CONVENTION CENTRE
12.2007 - 02.2009Read More
Anjuman-I-Islam Hotel Management & Catering Technology.
DEGREE from HOTEL MANAGEMENT
Read More
St. Francis Jr. College.
from Commerce
Read More