Santosh Hodamani
Bangalore
Summary
Salesforce Developer & Admin with strong expertise in Apex, Lightning components, and workflow automation. Enhanced Service Cloud case management and implemented Omni-Channel Routing, resulting in improved response times. Proven track record in streamlining processes and fostering team collaboration, leading to increased efficiency and customer satisfaction. Certified Salesforce professional with extensive training in coding, troubleshooting, configuration, and data analysis.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Salesforce Developer & Admin
4CECloud Labs
Bangalore
01.2023 - Current
- Configured Service Cloud features to streamline CRM workflows.
- Developed custom Aura and Lightning Web Components.
- Conducted a POC for Salesforce messaging (in-app and web) and implemented it.
- Managed deployments using Copado, and reviewed Apex test classes.
- Built and enhanced Service Cloud case management.
- Implemented Email-to-Case, Web-to-Case, Knowledge Base, and Service Console.
- Automated case flows using Process Builder and Flows.
- Applied escalation and assignment rules for case prioritization.
- I used Visual Studio Code for version-controlled deployments.
- Customized Service Cloud to support financial workflows.
- Implemented omni-channel routing and case assignment.
Education
Bachelor of Science - Computer Science
Karnataka Arts, Commerce And Science College Bidar
Bidar12-2021
Skills
- Salesforce Apex and SOQL
- SOSL and triggers
- Lightning web components
- Aura components and Visualforce
- Workflow automation
- Process builder and flows
- Validation and approval processes
- Roles and profiles management
- Sales Cloud and Service Cloud
- Knowledge base development
- Omni-channel support
- Email-to-case and web-to-case solutions
- Live agent integration
- Copado deployment tools
- Visual Studio Code usage
- Change sets management
- Data loader and import wizard
- Reporting and dashboards
- Custom report types creation
- Version control
Certification
- Salesforce Platform Developer I
- Salesforce Platform Developer II
- Salesforce Certified Associate
Timeline
Salesforce Developer & Admin
4CECloud Labs
01.2023 - Current
Bachelor of Science - Computer Science
Karnataka Arts, Commerce And Science College Bidar
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