Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Santosh Kale

Santosh Kale

Data & AI Support Engineer

Summary

Being in the customer success domain for the past 8+ years, I am keen on constantly learning and contributing. My expertise and interest lie in platform (OS and Cloud), DevOps and Distributed Systems, Security, Customer Success, Containerization and Engineering. Adding value to the product, contributing, and collaborating makes me more thrilled as a techie.

Overview

9
9
years of professional experience
3
3
Certifications

Work History

Data and AI Support Engineer

Dataiku
10.2021 - Current
  • Providing technical support for Dataiku's Data Science Studio (DSS), assisting customers with platform-related issues.
  • Resolving Python and R env-related challenges, ensuring smooth operations.
  • Created a Automation DASH web-app project internally using Python and Ansible modules to automate the repetitive tasks.
  • Delivering sessions on governance, LLM agent workflows, and LLM trace management to enhance customer understanding.
  • Helping new Dataikers with their on-boarding and conducting training sessions (Brown Bag) to accelerate their learning process.
  • Collaborating with teammates to address support tickets, managing escalations, and ensuring customer satisfaction.
  • Working with TAMs and field engineers to meet customer use-cases and ensure success.

Senior Customer Operations Engineer

Cloudera
05.2018 - 10.2021
  • Managed sensitive accounts with white-glove service, ensuring top-tier care and attention.
  • Addressed high-priority escalation requests based on urgency and impact.
  • Contributed to internal technical projects, including software development, tool creation, case audits, backlog reduction, and complex problem-solving.
  • Delivered security training to both customers and new hires, ensuring compliance and best practices.
  • Mentored new hires during their on boarding process, facilitating smooth transitions and team integration.
  • Supported the hiring team in expanding the India support team to meet growing demands.

DevOps Engineer

Synechron Technologies
08.2016 - 05.2018
  • Daily administration and deployment of a Red Hat Linux environment.
  • Provided support and maintenance for more than 5000 Linux servers (LDAP, DNS, Kickstart servers, SFTP etc.)
  • Performed POC's on containerization using Kubernetes clusters.
  • Administration and deployment of Kubernetes pods, including deployment, services and autoscaling.
  • Provided support to Production CIRT, Incidents.
  • Motivated various Application Teams to use Kubernetes and Docker for microservice containerization.
  • Achievements/Tasks

Education

Master of Science - Information Technology

Deogiri College of Science And Technology
06.2016

Skills

  • OS expertise: Linux (Debian/Ubuntu, CentOS, Amazon Linux, RHEL)
  • Customers/Escalations Handling
  • Security: Kerberos, Ranger, LDAP, SSL
  • Frontend Support: DSS, HDP, CDP
  • Containerization: Docker & Kubernetes
  • Network and Storage Administration

Certification

Red Hat Certified Engineer (02/2014 - 05/2014) Cert ID: 140-797-211

Websites

Timeline

Data and AI Support Engineer

Dataiku
10.2021 - Current

Senior Customer Operations Engineer

Cloudera
05.2018 - 10.2021

DevOps Engineer

Synechron Technologies
08.2016 - 05.2018

Master of Science - Information Technology

Deogiri College of Science And Technology

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Santosh KaleData & AI Support Engineer