Santosh Khandaytray
New Delhi
Summary
As a dedicated and experienced Warehouse In-Charge, I bring over 17 years of expertise in managing First Mile and Last Mile operations, warehouse management, vendor coordination, inventory control, transport and logistics planning, and facility administration. Throughout my career, I have demonstrated strong analytical thinking, data-driven decision-making, and process optimization capabilities that ensure operational excellence and cost efficiency.
In addition to my operational background, I have developed strong data analytics and technical skills, leveraging tools such as Python, SQL, Pandas, Numpy, PySpark, and Power BI to analyze operational data, optimize inventory levels, and improve warehouse performance metrics. I am also proficient in SAP and ERP systems, maintaining accurate stock records, automating reports, and ensuring data integrity across systems.
With a proven ability to integrate analytics into warehouse and logistics operations, I am confident in my ability to contribute effectively to data-driven decision-making and business intelligence initiatives in any dynamic organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Specialist
Shiprocket Pvt. Ltd.
Gurgaon
08.2022 - Current
- Led warehouse operations in a multi-domain hybrid D2C model (Mobile and Consumer Electronics), driving operational efficiency through data-driven insights.
- Oversaw operations for Samsung Warehouses (North India), managing 75% of D2C operations pan-India, with a strong focus on performance analytics and SLA adherence.
- Managed a distributed team of employees and vendors across multiple warehouses; collaborated with logistics partners using data dashboards, and real-time analytics tools for process optimization.
- Utilized SQL, Python (Pandas, NumPy), and Power BI to track key performance indicators (KPIs), such as order fulfillment rate, turnaround time (TAT), and shipment accuracy.
- Automated daily pickup and delivery reports using Excel macros and Power BI dashboards, reducing manual reporting time by over 40%.
- Conducted data analysis on RTO (Return to Origin) trends using Python and PySpark, identifying bottlenecks, and implementing corrective actions that improved delivery success rates.
- Developed and implemented training programs for employees, vendors, and courier partners, using insights from performance data to enhance productivity.
- Ensured daily closure of escalations, dispute cases, and E2E tracking of all orders from placement to final delivery, maintaining over 98% process accuracy.
Warehouse In charge
Flipkart India Pvt Ltd.
Delhi
08.2014 - 07.2022
- Maintained organized warehouse space to support efficient operations.
- Enhanced warehouse processes, resulting in increased overall efficiency.
- Introduced inventory management system, improving stock tracking capabilities.
- Supervised team of 10+ employees and 250+ ground staff, delegating tasks effectively.
- Collaborated with Regional Sort Centers to ensure timely shipment connectivity.
- Identified cost-saving line haul routes while optimizing performance metrics.
- Evaluated daily performance of 3PL partners and transport vendors for improvements.
- Analyzed vendor effectiveness based on vehicle placements and transit times.
Incharge
First Flight Couriers Ltd.
New Delhi
04.2008 - 06.2014
- Oversaw operations for India’s leading courier company, managing a team of 20+ employees.
- Ensured timely and accurate package delivery across all service areas.
- Handled customer queries and complaints to foster positive relationships.
- Maintained inventory and logistics for seamless operational processes.
- Conducted daily stock tallies, aligning physical counts with system records.
- Guided staff on unloading/loading procedures and data entry protocols.
- Resolved Home Shop 18 customer queries nationwide within specified timeframes.
- Compiled and maintained MIS reports, coordinating pickups and deliveries efficiently.
Education
Graduate (Bcom) -
University of Delhi
New Delhi, India06-2012
12th -
Pratibha Vikas Vidhalya
New Delhi, India03-2008
10th -
Govt Sr Sec School
New Delhi, India03-2005
Skills
- Inventory and logistics management
- Project coordination
- Process optimization
- Data analysis
- Data visualization
- Database management
- Logistics management
- Operations oversight
- Inventory control
- Vendor management
- Microsoft Excel
- Data visualization tools
- Microsoft power BI
- Python programming
- ETL processes
- Bigdata Analysis Through Pyspark
- Machine Learning
Personal Information
- Operation & Logistics Specialist
- Date of Birth: 16 November 1987
- Nationality: Indian
LANGUAGES
English, Hindi, Oriya
COURSES
Master in Data Science
Certification
- Microsoft Azure Data Fundamentals
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Odiya
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteHybridRemoteTimeline
Specialist
Shiprocket Pvt. Ltd.
08.2022 - Current
Warehouse In charge
Flipkart India Pvt Ltd.
08.2014 - 07.2022
Incharge
First Flight Couriers Ltd.
04.2008 - 06.2014
Graduate (Bcom) -
University of Delhi
12th -
Pratibha Vikas Vidhalya
10th -
Govt Sr Sec School