Santosh K R
Senior Analyst
Bengaluru
Summary
A Highly self-motivated with 7.5+ years of progressive experience in Income Collections, Corporate Action and Security services. Analyzing and improving the client's accounts and driving the growth of the Company. Creative, resourceful and flexible. Able to adapt to changing priorities and maintain a positive attitude.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Senior Analyst
Bread Financial
2020.07 - Current
- Securities Operations is responsible for monitoring, recording and processing proceeds due to the clients on Corporate Actions and Fixed Income on various securities traded in US markets.
- Pre-reconciliation, processing and post reconciliation of mandatory corporate action events relating to US markets such as Redemptions, Drawings, Dividends, Fixed income, Liquidations, Pre refunding etc.
- Performing Quality checks, secondary reviews and approvals for the core processing activities.
- Extensive research on entitlements to ensure accuracy and clear the mismatch between clients' books of records vs custody books vs Depositories.
- Emphasis on process improvisations by providing support for technical inputs to increase efficiency and straight-through processing.
- Training new staff pertaining to the team and cross-training existing team members.
- Preparing monthly reports to be published to the management.
- Preparing effective learning and development materials pertaining to the team for the new employee training.
- Ensuring resolution is completed within established deadlines and appropriate priority.
Senior Executive
StarTek
2017.10 - 2020.05
- Handling monthly audit compliance.
- Validating compliance documents per clients requirements.
- Interacting and processing payments to clients/partners.
- Maintaining reports /trackers of partners and handling escalations.
Practitioner
Concentrix
2015.07 - 2017.07
- Raising issues with technical support and coordinating with the customer to get the issue resolved.
- Handling Retail banking processes and provide customers with accurate information regarding their bank accounts.
- Investigated system issues and implemented resolutions to reduce downtime.
- Created data models to support decision-making processes.
Education
Bachelor of Commerce - Accounting, Finance And Human Resourse
Indian Academy PU & Degree College
Bangalore 2012.06 - 2015.07
Skills
Quality Dashboard
Portfolio/Client audit
Data Analysis
Business Continuity Plan
US fund Master
Accounting Inquiry and maintenance (AIM)
Quality Dashboard
Projects
- FISERV Phase 1 Migration
- Trends & CX Phase 1
- Migration of Randomizer to Nexidia.
- Migration of Threshold Reporting.
- New Unsolicited test the tester.
Accomplishments
- Q1 & Q4 Best Performer Award for 2023
- Received Essential Award for the year 2022 and Spot light Award For 2021.
- Rated as an Exceptional Performer twice and valued performer for the year.
- Recognized with Celebrate great Awards multiple times for successfully executing various projects and process improvisations.
- Received rewards from management for 'Service' and 'Expertise'.
- Spot Award for Analytical thinking for enhancing process improvisation (TRENDS & CX).
Timeline
Senior Analyst
Bread Financial
2020.07 - Current
Senior Executive
StarTek
2017.10 - 2020.05
Practitioner
Concentrix
2015.07 - 2017.07
Bachelor of Commerce - Accounting, Finance And Human Resourse
Indian Academy PU & Degree College
2012.06 - 2015.07