SANTOSH KUMAR
Service Engineer
Kolkata
Summary
To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me as a experience to grow while fulfilling organizational goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Service Engineer
Eastman Auto & Power Ltd
Kolkata
09.2020 - Current
- Resolved customer complaints in prompt, polite and professional approach.
- Supervised shipping and receiving, distribution and workplace safety.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
- Veryfication of battery with proper Documents.
- Create MRN in quytech for Warranty replacement.
- Settlement of Warranty replacement battery.
- Responsible for All types of in and out of Warranty replacement battery.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
PDI Technician
Punjab Motors Works LCV, PDI
Gr Noida
01.2020 - 08.2020
- Works as a PDI In-charge
- Supervise New vehicle
- Inspect all technical aspects of new vehicle and delivered on time
- Man power handling
- Look over Technical Claim, PDI claim, Transit claim
- Operate Tech –Tools and DA LITE
- Arrange Technician for EOS Breakdown calls
- Open and Close job cards
RETAIL EXCILLENCE
Randstad India Pvt Ltd, EICHER
04.2019 - 09.2019
- Customer satisfaction and Orientation
- Man Power Handling
- Parts Arrangement
- Infrastructure Enhancement
- Taking care of 5S on Shop Floor on regular basis.
PDI Inspector
Quality Austria Central Asia
04.2017 - 04.2019
- Pre Delivery Inspection
- Quality Control
- Implementation of safety rules on the shop Floor to ensure final product quality
- Man power Handling
- Material Handling
- Taking care of 5S on Shop Floor on regular basis
- Responsible for maintaining rejection analysis
- Customer complaint analysis by coordination with quality department
- Defect Analysis
- Responsible for improving final quality
- Inspection by Vernier Caliper, Height Gage, Micrometer, Run out Gage.
Education
Diploma - undefined
CBSE Board
01.2012 - 04.2013
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Monad University
01.2013 - 04.2016
Skills
Operational Support
undefinedAccomplishments
- Quick Problem Solving
- Man Power Handling
- Punctual and open to challenge
- Committed to work under pressure
- Team Work
Timeline
Service Engineer
Eastman Auto & Power Ltd
09.2020 - Current
PDI Technician
Punjab Motors Works LCV, PDI
01.2020 - 08.2020
RETAIL EXCILLENCE
Randstad India Pvt Ltd, EICHER
04.2019 - 09.2019
PDI Inspector
Quality Austria Central Asia
04.2017 - 04.2019
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Monad University
01.2013 - 04.2016
Diploma - undefined
CBSE Board
01.2012 - 04.2013
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