Summary
Overview
Work History
Education
Skills
Timeline
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Santosh Kumar

Santosh Kumar

Service Executive
Bengaluru

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

2
2
years of professional experience

Work History

Service Executive

Lokesh Outdoor
03.2022 - 03.2024
  • Streamlined service processes for improved efficiency and reduced response times.
  • Conducted regular competitor analysis to stay informed of industry trends, enabling the company to remain ahead of the curve in service offerings.
  • Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Identified areas of improvement in service operations, implementing changes that led to higher client retention rates.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Followed up with customers to offer additional support and check resolution satisfaction.

Education

B.E Civil - Civil Engineering

Dayananda Sagar
Bangalore
04.2001 -

PUC - PCMC

Alvas PU College
Mangalore, India
04.2001 -

SSLC -

Vikas English Medium School
Gulbarga, India
04.2001 -

Skills

Good communication

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Timeline

Service Executive

Lokesh Outdoor
03.2022 - 03.2024

B.E Civil - Civil Engineering

Dayananda Sagar
04.2001 -

PUC - PCMC

Alvas PU College
04.2001 -

SSLC -

Vikas English Medium School
04.2001 -

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