Santosh Kumar

Managed end-to-end tender lifecycle, including EMD submissions, quote preparation, approvals, and timely submissions. Oversaw post-tender activities such as LOA receipt, BG handling, contract signing, and MB processing on the Railway Portal. Collaborated with dealer/service teams for monthly BI projections and ensured timely resolution of dealer claims. Maintained strong customer relationships through regular follow-ups, CRM updates, and on-site visits. Led lead generation, sales conversions, and revenue growth while aligning solutions with customer needs. Actively participated in weekly sales meetings, providing strategic updates on key accounts and business opportunities.

• Managed a portfolio of high-value corporate accounts and government customers (DRDO, AAI, HFCL, BPCL, IOCL, Adani Power, ACC Cement, Bharti Nxtra, Vodafone Idea, Reliance JIO, and major clients across sectors like retail (Amazon, Flipkart, D-Mart, V-Mart), banking (HDFC, ICICI, Axis Bank, Jana Bank, HSBC), and hospitality (Taj Hotels, IVF).
• Focus was to generate new leads, manage parts sales, and independently close within the timeframe set by the customer, achieving appreciation from management.
• Maintained a planner and tracker of activity, with a focus on SLA, MIS targets, and off-target analysis.
• Conducted regular meetings with customers to gain knowledge of customer requirements, identify areas for improvement, and strategize upcoming lead opportunities.

• Provided after-sales service support for OEMs in automotive and industrial/construction engines, including TATA, Hitachi, JCB, Hyundai, LiuGong, Doosan, Atlas Copco, Volvo, and Caterpillar, through SE/Dealer networks.
• Skilled in BS-IV and BS-VI on-highway Cummins engines and after-treatment systems.
• Supervised a dealership team of customer service representatives, providing training, support, and performance evaluations.
• Worked on the dealer audit, customer meeting, tools audit, customer meeting, and training.

• Electrical & Electronic Support Specialist | AC Alternator Support for Gensets | North Zone | 20+ Dealerships Management.