Santosh Negi
Bhopal
Summary
With over 11 year of experience. I am a highly skilled service professional dedicated to expanding organizational footprints and driving profitability .My expertise lies in channel management, services ,and team leadership. I consistently deliver impactful results. I possess exceptional communication and interpersonal abilities and excel in mentoring and training field personnel to optimize services efficiency. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Team Leader
One97 Communications Ltd .(Paytm)
11.2021 - Current
- Driving offline payments through Qr code , Generating revenue through EDC ,loan and sound boxes .
- Managed a team of 20 on -rolls and off - rolls employees, providing them with leadership and guidance to drive performance.
- Planned and conducted market visits to identify areas for improvement, leading to enhanced operational efficiency.
- Motivated and directed teams in operational management .
- Ensured effective management of EDC service, surpassing targets for serviceability with the cluster .
- Led the training ,hiring,deployment, and ongoing support and development of the team to optimize performance.
Backend Manager
Thinktel Solution India Pvt Ltd
01.2018 - 09.2021
- Handling EDC deployment and services for hitachi,icici,sbi projects .
- Improved operational efficiencies, developed ,coached and retain team members, resulting in enhanced team performance and morale .
- Enhanced team productivity by providing clear guidance, ongoing training, and regular feedback.
Service Coordinator
Tvs Electronics
04.2014 - 12.2017
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
Education
Bachelor of Engineering - Electronics & Communication Engineering
Shree Institute of Science And Technology
01.2013
Higher Secondary Examination -
Kopal Higher Secondary School
01.2009
High School Examination -
Kopal Higher Secondary School
01.2007
Skills
- Interpersonal skills
- Team management
- Distribution management
- Training and coaching
- Leadership
Hobbies and Interests
- Music - playing, listening
- Photography
- Traveling
- Volunteer work
Internship
Bharat Sanchar Nigam Limited
- Basic concepts and components of data communication
- Principles of routing and routing protocols with extensive hands on session
- LAN Connectivity – Demo and practice
- Lab sessions on network components
- Information and Cyber Security
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and brief.
Timeline
Team Leader
One97 Communications Ltd .(Paytm)
11.2021 - Current
Backend Manager
Thinktel Solution India Pvt Ltd
01.2018 - 09.2021
Service Coordinator
Tvs Electronics
04.2014 - 12.2017
Higher Secondary Examination -
Kopal Higher Secondary School
High School Examination -
Kopal Higher Secondary School
Bachelor of Engineering - Electronics & Communication Engineering
Shree Institute of Science And Technology
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