SANTOSH PADMARAJ

• Managed inbound customer inquiries and resolved issues promptly.
• Documented customer interactions using Salesforce software for accurate record-keeping.
• Assisted customers with product information and service options effectively.
• Collaborated with team members to enhance service delivery and customer satisfaction.
• Followed up on customer feedback to improve service quality and processes.
• Maintained knowledge of company policies and procedures for effective support.
• Provided quality customer service via telephone, email and chat.

• Advised clients on suitable health insurance plans and coverage options.
• Explained policy details, terms, and conditions to ensure client understanding.
• Assisted clients with completing applications and gathering necessary documentation.
• Collaborated with insurance providers to resolve client inquiries and claims issues.
• Educated clients on the benefits of preventive care and wellness programs offered by policies.
• Processed applications for health insurance policies and ensured accuracy of information provided.

Facilitated knowledge sharing sessions across teams on best practices and methodologies.

• Developed training materials to enhance team understanding of complex topics.
• Collaborated with project teams to ensure alignment on technical requirements and solutions.
• Conducted research to stay updated on industry trends and emerging technologies.
• Reviewed documentation for accuracy and compliance with company standards.
• Supported project management by providing insights during planning and execution phases.
• Mentored junior staff, fostering skills development and knowledge retention within the team.
• Analyzed client feedback to identify areas for improvement in service delivery processes.

• Managed customer inquiries through various communication channels.
• Resolved complex customer issues using problem-solving techniques.
• Trained new team members on customer service protocols.
• Escalated unresolved issues to appropriate departments promptly.
• Maintained product knowledge to assist customers effectively.
• Handled difficult situations with tact, diplomacy, and professionalism.
• Conducted customer service training for new hires.