Santosh Prabhakar
Summary
Visionary Chief Product Officer (CPO) with 19+ years of expertise in product leadership, SaaS innovation, and AI-driven cloud software development. Proven ability to define and execute product vision, strategy, and roadmaps, aligning them with business goals to drive growth, scalability, and innovation. A thought leader in sales incentive management, HR tech, and enterprise SaaS, with a strong focus on agile execution, data-driven decision-making, and cross-functional leadership.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Co-Founder & Chief Product Officer (CPO)
Atmax Technologies Pvt Ltd
02.2020 - Current
- Built Asia’s first AI-driven Sales Incentive Management SaaS platform, linking sales performance with employee variable pay
- Led end-to-end product development, from MVP design to market validation and scaling, achieving significant customer ROI
- Designed real-time analytics, dashboards, and AI-driven nudges to optimize sales performance
- Mentored and led cross-functional teams (Product, Engineering, Data Science) to deliver innovative, customer-centric solutions
- Collaborated with C-level executives to align product strategies with business goals
Functional Head, Center of Excellence
PeopleStrong HR Services Pvt Ltd
12.2016 - 01.2020
- Led the functional design and delivery of a global HRMS platform, serving 100+ clients and 300k+ users
- Collaborated with cross-functional teams to prioritize features, align with business goals, and drive customer satisfaction
- Monitored KPIs (user engagement, DAU/MAU, retention, NPS) to make data-informed decisions and improve product performance
Service Delivery Leader
PeopleStrong HR Services Pvt Ltd
01.2014 - 06.2016
- Managed 50+ enterprise clients, driving SaaS HRMS adoption and improving operational efficiency by 30%
- Implemented ITIL best practices for service management, ensuring SLA adherence and CSAT scores >95%
Manager, Technology
PeopleStrong HR Services Pvt Ltd
01.2010 - 12.2013
- Spearheaded the development and launch of a next-gen SaaS HRMS platform, contributing to a 20% increase in ARR
- Migrated the HRMS platform to AWS, reducing infrastructure costs by 25% and improving scalability
Software Engineer
Steria India Ltd
01.2006 - 12.2009
- Developed and maintained IBM Mainframe, SAS, and MF-Cobol-based enterprise systems
Process Engineer
Color Dot Pvt Ltd
01.2004 - 12.2006
- Led workflow automation system implementation to streamline operations
Education
MBA - Business Leadership
School of Inspired Leadership (SOIL)
01.2009 - 01.2010
B.E. - Mechanical Engineering
R V College of Engineering
01.1999 - 01.2003
Skills
AWS
Accomplishments
- Built and scaled Asia’s first AI-driven Sales Incentive Management SaaS platform.
- Delivered a global HRMS platform serving 300k+ users across 100+ clients.
- Reduced infrastructure costs by 25% through cloud migration to AWS.
- Improved operational efficiency by 30% through process automation and ITIL best practices.
Technical Skills
AWS, Azure, Jira, Aha!, Figma, MongoDB, Power BI, SQL, Scrum, CI/CD
Core Expertise
- Product Strategy & Innovation
- SaaS & Cloud-Native Product Development
- AI & Data-Driven Product Management
- Agile & Lean Product Management
- Go-to-Market Strategy & Growth
- Cross-Functional Team Leadership
- Customer-Centric Product Design
- Change Management & Process Improvement
- Stakeholder Engagement & Executive Alignment
Timeline
Co-Founder & Chief Product Officer (CPO)
Atmax Technologies Pvt Ltd
02.2020 - Current
Functional Head, Center of Excellence
PeopleStrong HR Services Pvt Ltd
12.2016 - 01.2020
Service Delivery Leader
PeopleStrong HR Services Pvt Ltd
01.2014 - 06.2016
Manager, Technology
PeopleStrong HR Services Pvt Ltd
01.2010 - 12.2013
MBA - Business Leadership
School of Inspired Leadership (SOIL)
01.2009 - 01.2010
Software Engineer
Steria India Ltd
01.2006 - 12.2009
Process Engineer
Color Dot Pvt Ltd
01.2004 - 12.2006
B.E. - Mechanical Engineering
R V College of Engineering
01.1999 - 01.2003
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