Santosh Sahu
Pragrammer Analyst
Visakhapatnam
Summary
Results-driven IT professional with nearly 2 years of experience in C# .NET, SQL, debugging, enhancements, and production deployments. Adept at handling complex tickets, initiating RCA, and collaborating with cross-functional teams to deliver high-quality solutions. Seeking opportunities to contribute technical expertise and client-focused problem solving in a dynamic organization.
Offering strong foundation in programming and genuine eagerness to learn and grow within software development field. Brings solid grasp of coding principles and software development processes, ready to be honed through hands-on experience. Ready to use and develop skills in coding and problem-solving role.
Overview
1
1
Language
2
2
Certifications
3
3
years of professional experience
Work History
L2/L3 Support & Developer
Cognizant Technology Solutions
09.2024 - Current
- Managed complex tickets and initiated Root Cause Analysis (RCA) for recurring issues.
- Delivered minor enhancements, bug fixes, debugging, and code development in .NET and SQL.
- Actively involved in development, testing, quality assurance, and production deployments.
- Collaborated with multiple MES systems: Savigent, Unilab, RTI, SAP, Middleware, Uniwin, Bartender.
- Received client appreciation for proactive communication and timely resolution.
- Coordinated with global teams ensuring smooth delivery in production environments.
- Troubleshot and resolved software issues, ensuring optimal performance and reliability of applications.
- Collaborated with cross-functional teams to gather requirements and implement user-friendly solutions.
- Conducted code reviews to enhance code quality and adherence to best practices among team members.
- Debugged complex software issues, leading to a more stable product release.
- Conducted thorough code reviews to ensure adherence to coding standards and best practices.
- Created proofs of concept for innovative new solutions.
- Designed and implemented scalable applications for data extraction and analysis.
Internship
Cognizant Technology Solutions
12.2023 - 04.2024
- 6-month internship in IoT .NET industrial operations.
- Gained exposure to real-time debugging, enhancements, and client support.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
B.Tech - ECE
Raghu Engineering College
01-2023
Higher Secondary - MPC
S V V Junior College
Palasa01-2019
Secondary School - undefined
BET High School
Palasa01-2017
Skills
Languages & Frameworks: C#, ASPNET, Java, JavaScript, HTML5, CSS
Databases: SQL, DBMS
Application development
Problem-solving
Technical support
Technical analysis
Process documentation
Code validation
Software testing
Cross-functional collaboration
Contiguous integration systems
Accomplishments
- Recognized by clients for critical bug resolution and RCA initiatives.
- Successfully delivered production deployments with zero post-release defects.
- Consistently met SLA targets for ticket resolution and enhancement delivery.
- Provided enhancements which reduced the number of clicks within the applicant tracking system.
- Designed a new workflow to improve overall query performance.
Certification
Udemy Course Completion: Advanced SQL for Developers
Timeline
L2/L3 Support & Developer
Cognizant Technology Solutions
09.2024 - Current
Internship
Cognizant Technology Solutions
12.2023 - 04.2024
Secondary School - undefined
BET High School
Higher Secondary - MPC
S V V Junior College
B.Tech - ECE
Raghu Engineering College