SANTOSH SHARMA WAGHRAY
Pune,Maharashtra
Summary
Strategic and result-oriented professional with over 20 years of experience managing end-to-end corporate travel operations and procurement for global MNCs. Expert in driving operational excellence, high-volume implant management, and stakeholder engagement across industries like Banking, IT, and Manufacturing. Proven track record in delivering cost-effective travel solutions, ensuring 100% SLA compliance, and leading large-scale account transitions for organizations like HSBC, Symantec, and Bank of America.
Overview
23
23
years of professional experience
Work History
Senior Consultant – Global Procurement
Icertis
05.2025 - Current
- Manage demand/supply of third-party contractors through rate-card-based SOWs, ensuring zero commercial deviations.
- Lead IT procurement requirement gathering by engaging with BU leads to align technology demand with sourcing actions.
- Conduct quarterly vendor performance reviews to enforce MSA compliance and delivery continuity.
- Developed a structured rate card to standardize vendor pricing across various skill sets and experience bands.
Online Trainer & Mentor
03.2020 - 04.2025
- Provided virtual mentoring and exam-focused instruction for CBSE/ICSE students.
- Led a 'Give Back to Society' initiative, offering weekend coaching to underprivileged students.
Assistant Manager – Travel Operations
HRG DNATA
07.2016 - 02.2020
- Managed end-to-end travel operations for marquee clients: HSBC, Tieto Software, and MAN Trucks.
- Served as the SPOC for HSBC financial closures, ensuring 100% billing accuracy and reconciliation.
- Led cross-functional teams to meet rigorous SLAs and maintain high client satisfaction scores.
Senior Travel Consultant
American Express Global Business Travel
05.2012 - 07.2016
- Spearheaded Pan-India business travel for Symantec Software, overseeing 5 metro locations.
- Managed complex international itineraries, policy adherence, and executive travel support for BMC Software.
Team Leader – City Operations Support
HRG SITA
01.2008 - 07.2008
- Mentored frontline consultants on fare construction, visa formalities, and itinerary planning.
- Liaised with embassies and airlines for specialized documentation and high-priority bookings.
Client Deployment Lead
Bank of America Continuum Solutions
12.2006 - 12.2007
- Directed travel requirements for the Managing Director and Senior Leadership team.
- Managed visa documentation for USA, UK, and other major global regions.
Senior Travel Counsellor
Kuoni Travel India (HSBC House)
09.2005 - 11.2006
- Managed in-house corporate requirements including ticketing, forex, and inbound travel.
Executive – Travel
Thomas Cook India Ltd.
10.2002 - 09.2005
- Handled international ticketing and built long-term relationships with HNI and corporate clients.
Education
MBA - Human Resource Management
02.2026
Pursuing - 1st Sem Completed
Bachelor of Science (B.Sc.) - undefined
GPA: Merit Holder
PGDM - International Travel & Tourism Management
GPA: Rank Holder/Topper
IATA–UFTAA Foundation Certified - undefined
Skills
- GDS Systems
- Procurement Tools
- Vendor Management Systems (VMS)
- ARIBA
- SLA Monitoring
- Knowledge Transitions
- Account Management
Core Expertise
Pan-India Travel Strategy, Implant Management, VIP Servicing, Contingent Workforce Management, Vendor Governance, SOW/MSA Compliance, Billing Reconciliation, Financial Closures, Rate Card Standardization, Team Mentoring, Process Improvement, Stakeholder Relationship Management
Technical Skills
Expert in international/domestic fare construction and airline rules., Vendor Management Systems (VMS) ARIBA, SLA Monitoring, Knowledge Transitions (CoE models), Account Management
Pronouns
- She
- Her
- Hers
Personal Information
- Title: Senior Consultant – Global Procurement
- Gender: Female
Timeline
Senior Consultant – Global Procurement - Icertis
05.2025 - Current
Online Trainer & Mentor -
03.2020 - 04.2025
Assistant Manager – Travel Operations - HRG DNATA
07.2016 - 02.2020
Senior Travel Consultant - American Express Global Business Travel
05.2012 - 07.2016
Team Leader – City Operations Support - HRG SITA
01.2008 - 07.2008
Client Deployment Lead - Bank of America Continuum Solutions
12.2006 - 12.2007
Senior Travel Counsellor - Kuoni Travel India (HSBC House)
09.2005 - 11.2006
Executive – Travel - Thomas Cook India Ltd.
10.2002 - 09.2005
NMIMS Global - MBA, Human Resource Management
Nagpur University - Bachelor of Science (B.Sc.),
AICTE Affiliated - PGDM, International Travel & Tourism Management
IATA - IATA–UFTAA Foundation Certified,