Summary
Overview
Work History
Education
Skills
Timeline
Generic

SANTOSH SINGH

CAFE MANAGER
New Delhi

Summary

Proven leader with extensive experience in operations management and team leadership, notably at TOO MIKKII TAPAS AFDD. Excelled in strategic planning and performance management, enhancing team agility and customer satisfaction. Achieved significant cost reductions while increasing profits, demonstrating a keen ability to merge hard skills with soft skills for optimal results.

Overview

11
11
years of professional experience
13
13
years of post-secondary education

Work History

Manager

TOO MIKKII TAPAS AFDD
CHANKYAPURI
12.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Floor Manager

HANDSOME COURTYARD
SAKET NEW DELHI
09.2020 - 11.2021
  • Managed store inventory and stock levels to maintain availability of products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed team of [Number] employees to maintain smooth-running operations of shop floor.
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.

HOD

THE HOUSE BY ROUTE 39
IMPHAL MANIPUR
04.2018 - 03.2020
  • Supported team efficiency by promptly responding to requests for additional supplies or tools.
  • Improved team communication by relaying information between masons, supervisors, and other team members.
  • Facilitated faster order fulfillment by accurately interpreting blueprints or specifications to prepare required materials ahead of time.
  • Exceeded expectations in project completion times by maintaining a strong work ethic and proactive approach to problemsolving.

Sr Captain

ANJU COCO RESTRO
HAVELOCK ISLAND ANDMAN
08.2016 - 03.2018
  • Consistently met or exceeded company budgetary goals through careful financial planning, cost control initiatives, and revenue generation strategies aboard the vessel.
  • Created a culture of safety awareness by conducting regular drills, providing crew members with proper training, and enforcing strict adherence to safety procedures.
  • Increased safety standards by implementing rigorous training programs for crew members.
  • Managed emergency situations effectively by remaining calm under pressure, quickly assessing risks, and executing decisive action plans.

Captain

ANJU COCO RESTRO
HAVELOCK ISLAND ANDMAN
01.2016 - 08.2016
  • Contributed to airline''s on-time performance record by consistently executing efficient flight operations.
  • Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
  • Adapted quickly to new aircraft models with minimal transition time between different types of planes.
  • Mentored junior pilots in flight operations, assisting them in developing their own expertise and confidence in the cockpit.

Steward

RADISSION BLU PAZA
MAHIPAL PUR DELHI
03.2014 - 06.2016
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Checked recycling cans, removed garbage and put recyclables in correct bin.
  • Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
  • Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.

Trainee Steward

RADISSION BLU PAZA
MAHIPAL PUR DELHI
08.2013 - 02.2014
  • Worked closely with other departments like catering services for seamless onboard food service operations.
  • Assisted in maintaining a clean and organized environment for passengers, ensuring a comfortable and enjoyable travel experience.
  • Showcased adaptability by assisting other crew members outside my area of responsibility whenever needed.
  • Contributed to positive team dynamics by fostering a respectful work environment among crew members.

Education

High School Diploma -

N.P. Co-Ed Sr. Sec.School, Moti Bagh, New Delhi.
MOTI BAGH DELHI
04.2000 - 03.2013

Skills

Team Leadership

Operations Management

Strategic Planning

Performance Management

Timeline

Manager

TOO MIKKII TAPAS AFDD
12.2021 - Current

Floor Manager

HANDSOME COURTYARD
09.2020 - 11.2021

HOD

THE HOUSE BY ROUTE 39
04.2018 - 03.2020

Sr Captain

ANJU COCO RESTRO
08.2016 - 03.2018

Captain

ANJU COCO RESTRO
01.2016 - 08.2016

Steward

RADISSION BLU PAZA
03.2014 - 06.2016

Trainee Steward

RADISSION BLU PAZA
08.2013 - 02.2014

High School Diploma -

N.P. Co-Ed Sr. Sec.School, Moti Bagh, New Delhi.
04.2000 - 03.2013

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SANTOSH SINGHCAFE MANAGER