Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Languages
Timeline
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Santosh Singh

Santosh Singh

Nallasopara (West)

Summary

Develop and implement strategic sales plans to achieve targets. Lead training sessions for new hires and existing staff to improve product knowledge and sales techniques Monitor competitor activities and provide insights to inform strategic decision-making Train and mentor sales representatives to enhance team performance. Conducting face-to-face sales calls with executives to identify opportunities and foster long-term business relationships.

Overview

18
18
years of professional experience

Work History

Territory Manager

Royal Goldfieldd Club
10.2024 - Current
  • Develop and implement strategic sales plans to achieve targets.
  • Lead training sessions for new hires and existing staff to improve product knowledge and sales techniques.
  • Monitor competitor activities and provide insights to inform strategic decision-making.
  • Train and mentor sales representatives to enhance team performance.
  • Conducting face-to-face sales calls with executives to identify opportunities and foster long-term business relationships.

Team Leader & Inside Sales Team Manager

Mahindra Holidays & Resorts India Pvt Ltd.
09.2018 - 08.2024
  • Leading the Team of 10-12 Telemarketing Executive to support the Sales Team with Qualified Met Appointments ensuring 30+ New Membership & revenue of 70lac - 90lac.
  • Driving Tele Marketing Productivity and Sales Target along with Sales Team.
  • Maintaining Key Business Metrics - Qualified Meeting Ratio, Lead Convertion Ratio, Meeting/Sale Ratio.
  • Mentoring approx 10+ team of promoters involved in Lead Generation.
  • From July'23 to Aug'24 - into Inside Sale Process (Corporate Remote Sales).
  • Led the Team of 8 - 10 Virtual Relationship Managers.
  • Met with monthly/quarterly sales targets.
  • Conducted sales calls/meetings, handled objections, and closing deals.
  • Managing the sales pipeline, tracking progress, and updating records, regular sales reports, analyzing performance, and identifying areas for improvement.
  • Awarded Best Team Leader in 4 Quarters FY - 2021.
  • Awarded No.1 Team Leader in 3 Quarters FY - 2022.
  • Awarded Best Team Manager in Dec '23 and Mar '24.
  • Transformed underperforming Unit to achieve 20+ fresh membership with revenue of 1Cr in CRS.

Team Leader

Dreamz Activations
08.2017 - 09.2018
  • Quality and customer focused by ensuring the quality targets and activities are planned and controlled.
  • Basic process metrics management like ACHT, Collections, Login hrs, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
  • Agent level feedback for quality and product.
  • Led a team of 15 20 Agents.
  • Process Handled: Accounts- Colgate, ICICI Home Loan (Loyalty Program), ICICI Auto Loan (Loyalty Program), Britania, Nestle, Tata Motors. BPCL Chat Support, BPCL Email Support & Events Calling.

Team Leader - Tele Marketing

Mahindra Holidays & Resorts India Pvt Ltd.
02.2011 - 03.2014
  • Led team of 15 Telemarketing executive.
  • Driving Telemarketing Productivity and Sales Target.
  • Ensuring Qualified Met Appointments to Sales Team.
  • Handled outsourced process as Client from Mahindra Holidays (PMP).
  • Recognised Best Team Leader in West Zone FY - 2011 - 2012 with 450+ fresh membership.

Store Executive & Retention Executive

Vodafone Store
02.2008 - 12.2010
  • Solving walkin Customer's query and giving solutions related to query, Handling mails related to escalation and giving it to right Department for solutions, Retaining customers.

Education

Commerce Graduate -

Skills

  • Strategic sales planning
  • Team leadership
  • Negotiation skills
  • Decision making
  • Client acquisition
  • Sales expertise
  • Sales leadership
  • Sales presentations
  • Goal setting
  • Team building
  • Goals and performance
  • Operations

Languages

  • English
  • Hindi
  • Marathi

Personal Information

Marital Status: Married

Languages

English
Intermediate
B1
Hindi
Intermediate
B1
Marathi
Intermediate
B1

Timeline

Territory Manager

Royal Goldfieldd Club
10.2024 - Current

Team Leader & Inside Sales Team Manager

Mahindra Holidays & Resorts India Pvt Ltd.
09.2018 - 08.2024

Team Leader

Dreamz Activations
08.2017 - 09.2018

Team Leader - Tele Marketing

Mahindra Holidays & Resorts India Pvt Ltd.
02.2011 - 03.2014

Store Executive & Retention Executive

Vodafone Store
02.2008 - 12.2010

Commerce Graduate -

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Santosh Singh