Summary
Overview
Work History
Education
Skills
Certification
Hi, I’m

Santosh Sonawane

IT
Pune,MH
Santosh Sonawane

Summary

High-energy and dedicated IT Help Desk Technician with 15 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities and gets things done right.

Overview

15
years of professional experience
2
Certification
3
years of post-secondary education

Work History

BMC Software
PUNE, Maharashtra

Network Operations Control Specialist
01.2013 - 12.2023

Job overview

  • Day to Day-to-day operation of NOC, event to incident lifecycle management in accordance with defined processes.
  • Installed and configured hardware systems, including software applications.
  • Resolved technical issues quickly and efficiently.
  • Implemented new data protection policies to provide extra security.
  • Working closely with the incident management team, L2/L3 teams, and the monitoring team to investigate outages and prevent reoccurrences in future instances.
  • Monitoring different infrastructure entities like Server VMs (Linux & Windows), VMware vCenter, Blade Servers, Chassis, Storage system, Backup system, Databases (SQL & Oracle) etc. Using the BMC TrueSight Infrastructure Management server.
  • Working closely and taking tasks to manage the SSL certificate follow-up, taking into consideration the required prerequisites as per security standards, and working with the vendor to procure or renew the required SSL certificates.
  • Participating in Change Advisory Boards (CABs) Meeting to discuss every weeks CRs and Service Disruption Review Meeting to discuss Outages occurred every week.
  • Provided technical support to users, resolving Issues promptly and effectively.
  • Facilitated training sessions for staff on best practices and software usage guidelines.
  • Performed preventive maintenance and maintained reliable operation.
  • Diagnosed problems with hardware or software associated with automation systems.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.

Tulip Telecom
PUNE, Maharashtra

NOC support Engineer
06.2011 - 12.2012

Job overview

  • Monitoring links, create, assign tickets, sent updates, notification to team and managers, co-ordinate with responsible team.
  • I was handled Leased Line & corporate customers. Handling Cisco, Maipu switches, configuration, Internet connectivity & troubleshooting of networking-related problems at customers.
  • Identify opportunities to streamline data entry processes and improve efficiency within the team.
  • Handling Daily customer calls.
  • Monitoring of links using Monitoring tools as NMS S/w, and Whatsup gold software.
  • Maintained downtime reports, followed the link provider, Daily troubleshooting reports, and customer Usage reports.
  • Generate regular reports on data entry activities, inventory status, and any issues or discrepancies encountered.

YOU Broadband & Cable India Limited
PUNE, Maharashtra

NOC support Engineer
03.2006 - 05.2011

Job overview

  • Maintaining and monitoring IT Network and Servers Infrastructures.
  • Handling Network Operations based on incident management, providing improved uptime for all corporate servers and infrastructural network links.
  • Monitoring the network resources, including routers, switches, and access points.
  • Monitoring & Maintaining MPLS links.
  • Diagnosing and resolving hardware and software problems on desktop computers, laptops, and peripherals.
  • Installation and Configuration:Setting up new workstations, installing and configuring software, and ensuring proper network connectivity.
  • Maintenance and Upgrades:Performing regular system updates, maintaining hardware and software, and conducting preventative maintenance.
  • User Support:Providing technical assistance to users, answering their questions, and offering solutions to their problems.

Education

Garware Collage of Commerce
Pune

Bachelor of Commerce from Computer
06.1995 - 06.1997

Skills

  • Functional Support
  • BMC Remedy
  • BMC Truesight
  • BMC BHOM
  • Network troubleshooting
  • System monitoring
  • Hardware installation
  • Technical support
  • User training
  • Team collaboration
  • Remote Desktop

Certification

  • CCNA
  • CCNP (ROUTING AND SWITCHING)
  • ITIL V3 CERTIFICATION

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Santosh SonawaneIT