SANTOSH SUNILRAO WADE
Pune
Summary
Dynamic NOC Wireless Networking Engineer with proven expertise at WIPRO in wireless network troubleshooting and implementation. Skilled in configuring and troubleshooting Ruckus and Cisco Meraki, HP switches, Cisco, Juniper, and Zyxel firewalls, I excel in resolving complex issues and enhancing network performance. A proactive problem-solver, I effectively communicate with teams to ensure seamless operations and client satisfaction.
Overview
6
6
years of professional experience
Work History
NOC Wireless Networking Engineer (L2)
WIPRO
Pune
10.2023 - Current
- Working as an Engineer 1 for hotel and hospitality management – US client.
- Having experience with different networking devices, such as HP and Cisco switches.
- Troubleshooting experience on Juniper, Zyxel Firewall, Zone Director, Switch, and Nomadix.
- Configured and managed the wireless controller and access point.
- Troubleshooting and resolving the wireless issue.
- Having experience with Ruckus and Aruba controllers.
- Having experience with Cisco Meraki.
NOC SUPPORT NETWORKING ENGINEER
Nokia Solution and Network India pvt
Pune
06.2022 - 01.2023
- Responsible for monitoring, escalating issues to the next level, and helping the team resolve the issue.
- Having experience in checking site issues and site status – Provide IP observation link (ARP & Ping). If it is not an IP issue, then forward it to the Transmission team for further checking.
- Having working experience with different routers, such as Nokia, Juniper, Cisco, etc.
- Responsible for checking router health checkups, alarms, and providing a plan of action to the circle team to resolve issues.
- Have a deeper knowledge of incidents in the queues, what issues our customers are facing, and what problems and product issues are ongoing.
- Review all tickets classified into P1, P2, and P3, and check the status and follow up until resolved.
- Having experience in managing critical site issues.
- Providing support to the ongoing ticket investigation.
- Responsible for checking WAN link status.
- Proactively monitor and perform health check status of infrastructure on a daily basis.
- Checking and monitoring to find the cause of the issue, escalating it to L2, and communicating with the field team to check the root cause of the problem.
- Having hands-on monitoring tool TiMAP.
- Having experience with the ticketing tool HPSSM.
- Validation of the WAN link and escalation with the Circle team.
- Attending the call, providing the solution, or escalating the issue.
- Day-to-day network performance monitoring.
- Responsibility to manage the planning event through the HPSSM tool.
IT OPERATION EXECUTIVE
TCS iON
05.2019 - 05.2022
- Site in charge of 1,000+ desktops and servers with networking IT infrastructure.
- Experience as L1 support for online exams for troubleshooting candidates' issues.
- Installing and configuring computer hardware, operating systems, and applications.
- Monitoring and maintaining computer systems and networks.
- Checking and monitoring to find the cause of the issue, escalating it to L2, and communicating with the field team to check the root cause of the problem.
- Handling Asset Inventory Management and IT Store Management.
- Auditing and specifying power and networking components for IT infrastructures.
- Work as a Power and Network Auditor for the TCS Ion project.
- Experience as L1 support for online exams for troubleshooting candidates' issues.
- Troubleshooting system and network problems.
Education
BE - E&TC
SEVRI s college of Engineering
Pandharpur01.2017
Diploma - Engineering
Government Polytechnic
Ambad01.2013
Skills
- Wireless Network troubleshooting and Implementation
- Network troubleshooting
- Juniper & Zyxel Firewall Troubleshooting and Configuration
- HP Switch Troubleshooting and Configuration
- Ruckus Controller (SmartZone, ZoneDirector)
- Cisco Meraki
Websites
Accomplishments
- Reduced Resolution Time, Decreased ticket resolution time by 25% through effective troubleshooting strategies.
- Network Upgrade Success, Successfully upgraded 100 network devices, enhancing system performance.
- Enhanced System Monitoring, Implemented new monitoring tool, increasing network visibility by 30%.
- Zero Downtime Achieved, Maintained 100% network uptime over a 12-month period, ensuring seamless operations.
Languages
- English, Native
- Marathi, Native
- Hindi, Native
Passions
Career Interest / Passion
Timeline
NOC Wireless Networking Engineer (L2)
WIPRO
10.2023 - Current
NOC SUPPORT NETWORKING ENGINEER
Nokia Solution and Network India pvt
06.2022 - 01.2023
IT OPERATION EXECUTIVE
TCS iON
05.2019 - 05.2022
BE - E&TC
SEVRI s college of Engineering
Diploma - Engineering
Government Polytechnic
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