Open To Work
Surya Saravanan
Salem
Summary
L2 Network Engineer with strong background in providing technical support and troubleshooting network issues. Known for strong problem-solving abilities, advanced technical skills, and ability to work well under pressure. In previous roles, significantly improved network efficiency and reduced downtime through strategic planning and effective communication. Demonstrated commitment to customer service excellence and team collaboration.
Overview
7
7
years of professional experience
2
2
Certification
Work History
NOC L2 Engineer
Tata Consultancy Services
Bangalore
12.2023 - Current
- Client: Marks and Spencer.
- Performed 1,000+ stores SDWAN migration from Juniper (SRX320 and SRX110) to FortiGate (FGT60F, 80F, 80FDSL) vendor routers.
- Worked on new store implementation by adopting LAN, WAN, and wireless topologies, and discovering the new devices in monitoring tools such as SolarWinds and Cacti.
- Enhanced basic-level activities, such as health check reports, POE resets, AP adoption, and automatic configuration backups using NCM in SolarWinds.
- Using Cisco ISE for the authentication process.
- Creating an implementation plan, SOM, and SOP for the new network requirement.
- Performing health checks and troubleshooting the issue reported by the customer for stores, depots, DCs, data centers, and the head office.
- Handling network devices such as Juniper routers (SRX320, SRX300, SRX110), switches (EX2200, EX3300, EX4400), Cisco switches, Motorola access points (AP7532, AP7562, AP310i), and DSL modems (Zyxel, ADVA).
- Handling seven Signal applications to monitor the Wi-Fi performance and coverage issues.
- Knowledge in Zscaler (ZIA, ZPA & ZDX)
- Handling calls with Field Engineers to perform remote level checks, and taking console for checking configuration issues/re-configuring the devices.
- Adopting new APs, such as AP7532, AP7562, and AP310i, into the Extreme Wireless Controller (VX9000) by performing LAN port configuration on the switch, creating an RF domain, a Wi-Fi profile, and an auto-adoption policy on the wireless controller.
- Performing L2 level activities such as network switch and router port configuration, adding/removing VLAN configuration on network switches.
- Expertise in handling network requests and coordination with international service providers, like BT, BP, and VF, for all network-related issues.
- Collaborate with stakeholders and other infrastructure teams to resolve critical or high-priority issues within SLA, and keep them updated with timely communication through emails or calls.
Network Support Engineer
Sify Digital Services Limited
Bangalore
02.2022 - 12.2023
- Client: State Bank of India.
- Troubleshot network issues to ensure seamless connectivity for clients.
- SLA-Ticket: SLA should not breach the target of 40 incident resolutions per shift.
- Automation: Identify, initiate, discuss, and implement an area of automation (minimum of one per quarter) to reduce incidents or improve quality and process.
- Critical Incident Management: Ensure no major incident is attributed to human error.
- Compliance: To ensure 100% compliance for NOC with all compliance records and evidence (availability, shift handover, log recording, security compliance, leave management).
- Incident Management: Each incident, as per target, must be updated with quality logs to identify whether it is a network issue or not.
- Monitoring: Ensure network devices are added to monitoring tools and monitored 24/7.
- Vendor Coordination: All Telco and OEM vendor cases are to be tracked until closure, worked on by L1/L2 team members.
- Email communication: Engineers and self respond to SBI domain emails marked to the group or self, or escalated per shift.
- Throughout the Clint network, infrastructure had good exposure to routing and switching, VLAN, TCP/IP, VPN, DHCP, and DNS.
- Configured and maintained routers, switches, and firewalls for optimal operation.
Engineer
Densis Telecom Private Limited
Bangalore
07.2021 - 01.2022
- Client: Bharti Airtel Limited.
- Resolve RF device issues, router port issues, and software problems.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Knowledge of 4G devices, like Proscend and Saturn.
- Configuration and troubleshooting issues within the network to ensure it is running efficiently and avoids all potential future problems.
- Find solutions to any problems found.
- Signal Feasibility Survey for customer end using Maksat, HFCL, Radwin, Switch Installation, and Cambium AP & SM, and Commissioning at BTS end.
- Lead the team, involved, and completed the BTS O&M Project (Maksat, HFCL, Cambium, Radwin, and Switch) for Airtel customers in maintaining a total of 300+ sites.
- Client: Bharti Airtel Limited.
Engineer SA
Galore Networks Pvt Ltd
Bangalore
06.2019 - 05.2021
- Client: Tata Communications Limited.
- Designed and implemented network solutions for client systems.
- Conducted system performance analysis and troubleshooting of network issues.
- Resolve RF device issues, router port issues, and software problems.
- IOT (M2M) base station installation and commissioning at the BTS end.
- IoT Gateway Device Installation, Configuration, and Troubleshooting.
- Configuration and troubleshooting issues within the network to ensure it is running efficiently and avoids all potential future problems.
- Signal feasibility survey for customer end using Wi-Max, Radwin, and Cambium 450i AP & SM, and commissioning at BTS end.
- Lead the team, involved, and completed the BTS O&M Project (Wi-MAX, Cambium, RADWIN, PINE converters), TCL (customers) in maintaining a total of 1,100+ sites.
Education
SSLC - Namakkal
Mahindra Hr Sec School
Namakkal05-2013
HSC - Salem
Government Higher Secondary School
Salem05-2015
BE - ECE
AVS Engineering College
Salem05-2019
Skills
- Network troubleshooting
- SD-WAN technologies
- Wireless technologies
- Network monitoring
- Incident management
- Networking fundamentals
- Cisco ISE
- Zscaler basics
- Routing and switching
- Firewall basics
- Vendor coordination
Certification
- Cisco Certified Network Associate (CCNA)
- Juniper Certified Network Associate (JUNOS)
Tools
Diagnose tools: Putty, SolarWinds, Extreme Wing Manager, Script Server, Cacti, 7 Signal, VMware, and VUNET NMS tool
Ticketing tools: BMC Remedy
Languages
- Tamil
- English
- Kannada
Decleration
I hereby declare that the above information is correct to the best of my knowledge, and I bear the full responsibility for the correctness of the above-mentioned particulars
Work Preference
Job Search Status
Open to workSalary Range
₹80000/yr - ₹200000/yrTimeline
NOC L2 Engineer
Tata Consultancy Services
12.2023 - Current
Network Support Engineer
Sify Digital Services Limited
02.2022 - 12.2023
Engineer
Densis Telecom Private Limited
07.2021 - 01.2022
Engineer SA
Galore Networks Pvt Ltd
06.2019 - 05.2021
SSLC - Namakkal
Mahindra Hr Sec School
HSC - Salem
Government Higher Secondary School
BE - ECE
AVS Engineering College