Senior hospitality and operations leader with 17+ years of proven success in the café and hospitality industry, including 15+ years of Gulf experience. Currently associated with Blue Tokai Coffee Roasters, Mumbai, highly regarded for operational turnarounds, brand enhancement, cost optimization, and sustained profitability, supported by strong people leadership and execution excellence.
Hi, I’m
Santosh Tiwari
Mumbai
Summary
Overview
18
years of professional experience
Work History
Blue Tokai Coffee Roasters Mumbai, India
Business Development Manager
10.2023 - Current
Job overview
- Developed business plans to drive revenue growth and market expansion.
- Negotiated and secured long-term agreements with clients to strengthen business relationships.
- All Lease / Leave & licences agreement to be executed before site Possession & stakeholder Alignment support to project, Design, IT & NSO team for Smooth café fit out.
- Coordinated effectively with the landlord regarding licensing requirements to ensure compliance.
- Managed project timelines and budgets to achieve successful completion of business development initiatives.
Blue Tokai Coffee Roasters Mumbai, India
Operations Manager B2B
10.2023 - Current
Job overview
- Managed 7 outlets across Mumbai with operational oversight, finance support, and staffing performance.
Drove brand visibility through marketing initiatives that improve customer engagement and market presence.
Owned P&L reviews, revenue control, and action planning to improve profitability.
Led new store kiosk and project launches with planning, execution, and vendor coordination.
Overseen indoor and outdoor events, representing Blue Tokai as a leading specialty coffee brand.
Prepared and analysed mis sales and performance reports for regional leadership.
Local CookiesSharjah , UAE
Operations Manager
03.2016 - 08.2022
Job overview
- Owned end-to-end food and beverage operations, balancing cost control, service quality, and profit.
Directed operational reviews and set training manuals and SOP standards for teams.
Drove sales growth by aligning service procedures and approving promotional initiatives.
Oversaw sourcing decisions for supplies, equipment, and vendor services.
Held outlets to service standards through team engagement and performance follow-up.
Starbucks & Cold Stone CreameryDubai, UAE
Shift Supervisor
02.2008 - 04.2016
Job overview
- Supervised daily store operations, ensuring adherence to global brand standards each shift.
- Managed inventory and controlled food costs to optimise daily operations.
- Supported team scheduling and trained staff to enhance customer experience.
Education
Saraswati Vidya MandirPrayagraj Uttar Pradesh India
A-Levels from Science
01-2012
University Overview
- Passport: Indian
- PP NO: R8089449
- Driving licence: UAE
Skills
- Business development and planning
- Team leadership
- Service excellence
- Training and development
- Relationship management
- B2B sales expertise
- Client management
- Sales techniques and training
- Brand development
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Business Development Manager
Blue Tokai Coffee Roasters
10.2023 - Current
Operations Manager B2B
Blue Tokai Coffee Roasters
10.2023 - Current
Operations Manager
Local Cookies
03.2016 - 08.2022
Shift Supervisor
Starbucks & Cold Stone Creamery
02.2008 - 04.2016
Saraswati Vidya Mandir
A-Levels from Science