Santosh Chakravarthy Artham
Hyderabad, Telangana,
Summary
Dynamic Branch Manager with over 8 years and 11 years of Branch Operations experience in driving branch profitability through effective marketing strategies and team development. Expertise in customer relationship management and conflict resolution, ensuring high levels of compliance and customer satisfaction.
Overview
19
19
years of professional experience
Work History
BRANCH MANAGER
HDFC BANK
HYDERABAD
10.2016 - Current
- Led a team of staff, providing training and mentorship to enhance performance.
- Developed and implemented strategies to improve customer satisfaction and retention.
- Oversaw compliance with banking regulations and internal policies effectively.
- Coordinated marketing initiatives to promote bank products and services locally.
- Resolved customer inquiries and complaints promptly to maintain strong relationships.
- Managed staff scheduling, hiring and training processes.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
BRANCH OPERATIONS MANAGER
AXIS BANK
HYDERABAD
12.2010 - 09.2016
- 1 year as Branch Head, EC Cyberpeal, Hitech City, of AXIS BANK, Hyderabad Branch
- 1 year as Manager Operations, CTO Nampally EC, AXIS BANK Hyderabad Branch
- Cash Point Incharge, Hyderabad Main Branch, AXIS BANK
- GBM Desk In-Charge, Hyderabad Main Branch.
- Corporate Salary, CSO, Hyderabad Main Branch.
BRANCH OPERATIONS & SERVICES HEAD
ING VYSYA BANK
Karimnagar Branch , Gandhari Branch
06.2006 - 11.2010
- Customer Service Officer
- Demat & Depository Services
- Lockers and Clearing.
- Deposits & Loan Advances
- BOSH - Branch Operations Services Head
- Incharge Branch Manager at Karimnagar Branch for 1 year
Education
JAIIB
INDIAN INSTITUTE OF BANKING AND FINANCIE
NEW DELHI11-2011
MBA - EXECUTIVE MBA - FINANCE & MARKETING
KAKATIYA UNIVERSITY
WARANGAL05-2011
Bachelor of Commerce -
B COM - ACCOUNTING
LAL BAHADUR COLLEGE WARANGAL06-2006
Skills
- Customer relationship management
- Compliance oversight
- Performance evaluation
- Marketing strategy
- Conflict resolution
- Strategic planning
- Team leadership
- Regulatory adherence
- Sales optimization
Timeline
BRANCH MANAGER
HDFC BANK
10.2016 - Current
BRANCH OPERATIONS MANAGER
AXIS BANK
12.2010 - 09.2016
BRANCH OPERATIONS & SERVICES HEAD
ING VYSYA BANK
06.2006 - 11.2010
JAIIB
INDIAN INSTITUTE OF BANKING AND FINANCIE
MBA - EXECUTIVE MBA - FINANCE & MARKETING
KAKATIYA UNIVERSITY
Bachelor of Commerce -
B COM - ACCOUNTING