Santosh D. Raskar
Project Manager - Customer Success (MBA In Business Analytics & Operations)
Pune
Summary
Motivated professional well-versed in building productive relationships, resolving issues and winning customer loyalty. Team player maintaining customer satisfaction and contributing to company success. Good experience in project management and to work with cross functional teams.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Project Manager - Customer Success
Johnson Controls India
03.2021 - Current
- Leading project kick-offs to establish comprehensive understanding of project scope, objectives, and requirements
- Collaborating with cross-functional teams to address and resolve challenges, ensuring seamless project execution
- Managing team of 3-4 engineers, providing leadership and guidance to achieve project goals efficiently.
- Data quality check, Data Modeling, Reliability & Stability check.
- Analyzing and preparing databases for Energy Meters and HVAC Equipment, contributing for development of energy consumption and operations dashboards..
- Developing rules and logic for Fault Detection and Diagnostics (FDD) of HVAC equipment, enhancing system efficiency.
- Conducting comprehensive data analysis and created dashboards to facilitate informed decision-making.
- Identifying and documenting enhancements and bugs in cloud platform related to data representation, liaising with support teams for prompt issue resolution.
- Play key role in coordinating with DevOps teams, L1 support teams, and Regional Branch Teams to ensure smooth project execution.
- Preparing detailed project handover and sign-off documents to ensure seamless transition post-project completion.
- Documenting learnings and enhancements after each build release of application, contributing to continuous improvement and knowledge sharing within team.
- Ensuring seamless hand-off of completed projects to operations teams by providing thorough documentation, training sessions, and ongoing support as needed
Advance Engineering Support Specialist
Honeywell
04.2017 - 02.2021
- Worked at Client side at Facebook, Google Data Centres for BMS commissioning.
- Cold loop test, Hot loop, system power up and application download and testings.
- Writing application program logic as per site requirement & Sequence of operations.
- Validation and Functional Testing
- Co-ordination with mechanical and electrical contractors
- Air balancing with commissioning agent
- 3rd Party integration over BACnet and MODBUS
- Front-end setup
- Providing Level 4 support during SATs & FATs.
- BMS Platforms: Alerton, Niagara N4
Senior Engineer
Honeywell
08.2016 - 03.2017
- BMS Requirement analysis
- System design
- Project Planning
- Engineering implementation
- Quality check and Project execution
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions
Lead Engineer HMI
Honeywell
07.2010 - 07.2016
- Mentor and Lead a team of Design Engineers (Team Size 10-12) for BMS HMI projects.
- Project Kick offs, Project planning & execution for timely delivery, within cost and with quality expected from customers.
- Perform input validation and quality reviews on the deliverables to ensure high customer satisfaction.
- Estimation generation/validation, change management, risk management, quality management (corrective/preventive actions).
- Interface with customers for information, delivery & developing relations.
- SAP workforce planning and timesheets for hours charge out to clients
Tech Support Agent
Mphasis an HP Company
03.2009 - 06.2010
- Technical Support for HP Customers for North America Region
- Providing L1 support
- Escalating to L2 & L3 levels in case required
- Managing tech support tickets log
- Maintaining quality and customer satisfactions score.
BMS HMI Graphics Engineer
Transtech Automation Pvt Limited
10.2006 - 08.2008
- Effective development and utilization of the HMI graphics for different domains such as HVAC, Fire and Security System.
- Generating Quick Builder Database Files.
- Floor Plan Graphics Generation with ACAD drawings as inputs.
- Performing 1st and 2nd Level Graphics quality checks using Power Tools.
Education
MBA - Business Analytics & Operations
PDEA College, Pune University
Pune 07.2021 - 04.2023
Bachelor of Science - Compueters
University of Pune
Pune 06.2001 - 03.2005
Skills
Team Building
Customer Relations
Training and mentoring
Technical Support
Customer-focused
Work with Cross Function Team
Certification
Microsoft Certified Azure Fundamentals (AZ-900)
Timeline
SAFE Agile
03-2023
Microsoft Certified Azure Fundamentals (AZ-900)
10-2022
MBA - Business Analytics & Operations
PDEA College, Pune University
07.2021 - 04.2023
Certified Scrum Master (CSM)
06-2021
Project Manager - Customer Success
Johnson Controls India
03.2021 - Current
Advance Engineering Support Specialist
Honeywell
04.2017 - 02.2021
Senior Engineer
Honeywell
08.2016 - 03.2017
Six Sigma Green Belt
05-2015
Lead Engineer HMI
Honeywell
07.2010 - 07.2016
Tech Support Agent
Mphasis an HP Company
03.2009 - 06.2010
BMS HMI Graphics Engineer
Transtech Automation Pvt Limited
10.2006 - 08.2008
Bachelor of Science - Compueters
University of Pune
06.2001 - 03.2005