SANTOSH KUMAR BEHERA
Asika
Summary
Dynamic Operational Support Engineer at Oasys Tech Solutions Pvt Ltd., adept at remote troubleshooting and incident management. Successfully resolved complex technical issues, enhancing system performance and customer satisfaction. Proven ability to collaborate with cross-functional teams and train peers, ensuring efficient project coordination and fostering strong customer relationships.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Project Site Engineer
Indus Towers Limited.
Bhubaneswar
05.2019 - 12.2021
- Provided technical advice to project workers to apprise of issues and implement proactive solutions.
- Coordinated site activities to ensure compliance with safety regulations and standards.
- Assisted in planning and executing project timelines and deliverables on-site.
- Collaborated with contractors and vendors to facilitate smooth project operations.
- Supervised a team of junior engineers and construction workers, providing guidance and training.
- Troubleshot on-site technical problems, proposing effective solutions to prevent project delays.
- Researched and developed municipal works projects.
Operational Support Engineer
Oasys Tech Solutions Pvt Ltd.
Bhubaneswar
11.2023 - Current
- Troubleshot technical issues for clients using remote support tools.
- Provided timely responses to customer inquiries via email and phone.
- Collaborated with cross-functional teams to resolve complex support tickets.
- Maintained accurate records of customer interactions and support activities.
- Monitored system performance to ensure optimal functioning of services.
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Trained other team members on relevant technologies and procedures.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
- Maintained positive working relationship with fellow staff and management.
- Analyzed system logs and performance metrics to proactively identify and mitigate potential issues.
- Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
Education
De-Paul School
Aska Odisha, India Diploma In Mechanical Engineering. - Mechanical Engineering
Gandhi Polytechnic
Brahampur,Odisha, India 07.2015 - 07.2018
Bachlore of Technology - Information Technology
Gayatri Institute Of Engineering And Technology.
Brahampur,Odisha, India 10.2022 - 05.2025
Skills
- Technical support
- System performance monitoring
- Remote troubleshooting
- Incident management
- Customer relationship management
- Team collaboration
- Problem resolution
- Time management
- Project coordination
- IT project coordination
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Operational Support Engineer
Oasys Tech Solutions Pvt Ltd.
11.2023 - Current
Bachlore of Technology - Information Technology
Gayatri Institute Of Engineering And Technology.
10.2022 - 05.2025
Project Site Engineer
Indus Towers Limited.
05.2019 - 12.2021
Diploma In Mechanical Engineering. - Mechanical Engineering
Gandhi Polytechnic
07.2015 - 07.2018
De-Paul School