SANTOSH KUMAR PRAJAPATI
Navi Mumbai
Summary
Industrious Branch Sales Manager with many years of focused experience managing highest-profit sales branch for mid-sized corporation. Seasoned and inspiring salesperson with proven and quantified success at coaching teams to achieve outstanding sales results. Dedicated to focused customer contact and relentless customer service for maximum loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Sales Manager
AXIS BANK
NAVI MUMBAI
08.2022 - Current
- Created weekly reports detailing branch activities such as sales volume, budgeting, and inventory levels.
- Developed and implemented strategies to increase sales and improve customer satisfaction.
- Developed and implemented sales strategies to increase branch profitability.
- Resolved escalated customer complaints in a timely manner while ensuring satisfaction with the resolution process.
- Motivated employees by recognizing individual accomplishments through rewards programs.
- Implemented efficient processes to streamline operational procedures resulting in cost savings for the company.
- Coached staff on product knowledge, sales techniques, and customer service standards.
- Established relationships with key customers to foster loyalty and repeat business opportunities.
Key Account Sales Manager
KOTAK SECURITIES LIMITED
NAVI MUMBAI
09.2019 - 08.2022
- Handling multiple branches of Kotak Mahindra Bank Limited.
- Taking follow-up with bank staff (SO SDO RO RM BRM BBRM) for business
- Sourcing Demat and trading account of kotak securities
- Provide the right advice to clients about the stock market.
- Identified potential clients, built relationships, and negotiated contracts.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Provided training to sales staff on effective communication techniques when dealing with clients.
Relationship Manager
MOTILAL OSWAL FINANCIAL SERVICES LTD.
05.2018 - 09.2019
- Responsible for sales of PMS, PE, AIF, Mutual Fund
- Dealing with HNI clients for Investment product and mutual Fund
- Provide right advice to clients about stock market
- Monitoring performance of clients account
- Supporting centre managers in their day to day activities.
- Maintained accurate records of all client interactions within the company's CRM system.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Implemented strategies aimed at improving overall customer satisfaction levels.
Store Manager
Idea Cellular Pvt Ltd
Mumbai
05.2012 - 05.2018
- Looking for over all activities of sales and collection
- Recruiting Tele Callers and Sales Executives
- Training and motivating them for sales target.
- Taking care of Bill Collection (BC-0 and BC-1)
- Business Development and promotional activities
- Sell telecommunications products and services to both individuals and companies.
- Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments.
- Preparing MIS report for team and send mail.
- Maintained accurate records of employee performance reviews.
- Planned special promotions or discounts based on market trends.
Education
MBA -
ITM - Institute for Technology and Management
Navi MumbaiBMS -
Western college Navi Mumbai
Navi MumbaiClass XII -
MAHARASHTRA STATE BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION, MUMBAI
MumbaiClass X -
MAHARASHTRA STATE BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION, MUMBAI
MumbaiSkills
- Hard working
- Positive Attitude & Optimist
- Analytical and Problem Solving Skills
- Employee Mentoring
- Meeting deadlines
- Sales Tracking
- Team Training
- Revenue Generation
Certification
- NISM Certificate of series 5 Mutual fund
- NISM certificate of series 7 Securities Operations and Risk Management
- NISM certificate of series 8 equity derivative
- Public relation management project
- India's top industry (project on ITC)
- Organizing event (fusion)
- MS-CIT (Windows MS-office & internet)
- TALLY ERP-9
- Student of the year trophy winner
Personal Information
- Father's Name: Dayaram Prajapati
- Mother's Name: Mrs. Lalmati Dayaram Prajapati
- Date of Birth: 10/02/1990
- Gender: Male
- Marital Status: Married
Dob
10/02/1990
Contactno
8652230044
Languages
Marathi & English & Hindi
Hobbies and Interests
Cooking, Playing Cricket, watching movies, Reading books
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge
Timeline
Branch Sales Manager
AXIS BANK
08.2022 - Current
Key Account Sales Manager
KOTAK SECURITIES LIMITED
09.2019 - 08.2022
Relationship Manager
MOTILAL OSWAL FINANCIAL SERVICES LTD.
05.2018 - 09.2019
Store Manager
Idea Cellular Pvt Ltd
05.2012 - 05.2018
MBA -
ITM - Institute for Technology and Management
BMS -
Western college Navi Mumbai
Class XII -
MAHARASHTRA STATE BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION, MUMBAI
Class X -
MAHARASHTRA STATE BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION, MUMBAI
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