Santosh Singh Negi
sales operations manager
NEW DELHI,DELHI
Summary
Accomplished Sales Operations Manager 13+ years of experience with a proven track record, enhancing sales revenue through strategic operations and staff training. Skilled in sales leadership and operations management, I've fostered team growth and streamlined processes, achieving significant efficiency gains and customer satisfaction improvements. Expert in sales strategy and customer service, I excel in driving performance and achieving targets.
Overview
14
14
years of professional experience
Work History
Sales Operations Manager
Saarthi Pedagogy Pvt Ltd
11.2022 - Current
- Reporting to Chief Business Head and started the operations in 10 states with 45 team members
- Handling PAN India distributor collaboration process including documentation; discount structure, collection etc.
- Provided comprehensive training programs for sales team, ensuring rapid onboarding on CRM
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Coordinating with Sales CBH, ZM and RM to implement the best practices, streamline processes, and improve overall organizational effectiveness
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
Senior Sales Coordinator
Trinity Calcium
09.2020 - 10.2022
- Implemented training programs for both new hires and existing employees to enhance skill sets necessary for success.
- Established performance metrics for individual team members to track progress towards targets consistently.
- Increased sales revenue by developing and implementing strategic sales plans.
- Negotiated contracts with clients to secure long-term business partnerships.
- Coordinated cross-functional teams to ensure seamless project execution from start to finish.
- Streamlined sales processes for increased efficiency and productivity.
Senior Sales Coordinator
Rajasthan Barytes Ltd
04.2019 - 08.2020
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Assisted in the development of annual sales budgets and forecasts, ensuring alignment with company objectives.
- Trained and mentored new sales representatives.
Sales Coordinator
20 Microns Ltd
09.2010 - 03.2019
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained long-term relationships with high net-worth clients.
Education
B.com (pass) - Commerce
Cmj University
04.2001 -
Passed Intermediate (12th Class) - Commerce
Gov.Senior Secondary School,Tilak Nagar
New Delhi, India 04.2001 -
Skills
Cross-Functional Teamwork
Sales Program Coordination
Account Management
Sales Reporting
Operations Management
Sales Training
Management (CRM)
Customer Relationship
Teamwork and collaboration
Decision-Making
Complex Problem Solving
Account Management
Timeline
Sales Operations Manager
Saarthi Pedagogy Pvt Ltd
11.2022 - Current
Senior Sales Coordinator
Trinity Calcium
09.2020 - 10.2022
Senior Sales Coordinator
Rajasthan Barytes Ltd
04.2019 - 08.2020
Sales Coordinator
20 Microns Ltd
09.2010 - 03.2019
B.com (pass) - Commerce
Cmj University
04.2001 -
Passed Intermediate (12th Class) - Commerce
Gov.Senior Secondary School,Tilak Nagar
04.2001 -
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