Sanya Batra
Delhi
Summary
Innovative and globally experienced Senior Operations Manager with over [4.5] years of success in scaling fulfillment networks, leading cross-functional teams, and driving performance across fast-paced B2B and tech-driven environments. Proficient in streamlining processes using platforms like Zendesk, Salesforce, HubSpot, and Jira , while delivering automation solutions that cut manual work and boost SLA adherence. Adept at conducting hiring and talent development initiatives, managing global logistics, and executing cross-border operational audits through international travel. A hands-on strategist who thrives at the intersection of data, digital transformation, and customer experience , with a proven track record of reducing costs, increasing accuracy, and elevating operational resilience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Nivoda
08.2023 - Current
- Lead teams Globally, coach, and inspire a growing operations team to meet ambitious KPIs and service targets.
- Conducted structured interviews and hiring drives to onboard top-tier talent across fulfillment and support functions.
- Oversee global logistics coordination, including cross-border shipping, customs, and warehousing.
- Align with Sales, Customer Success, and Product to ensure operational priorities match company objectives.
- Spearheaded automation projects to streamline fulfillment, ticket resolution, and vendor communication workflows.
- Reduced manual touchpoints by implementing automated alerts, dashboards, and escalation paths.
- Hosted operational workshops and training sessions at international locations to drive consistency.
- SaaS Integration & Workflow Optimization with engineering and product teams via Jira to resolve platform bugs, streamline task management, and escalate feedback loops.
- Managed cross-departmental projects around fulfillment, inventory accuracy, and global logistics scale-up.
- Visited offices to observe and assess real-time operational workflows and team dynamics.
- Led root cause analyses , implemented corrective actions, and established accountability frameworks
Operations Lead- Supply Chain
Amazon
05.2021 - 08.2023
- Promotion earned through consistent performance, team leadership, and operational excellence
- Led a team of 30+ associates across multiple shifts, driving productivity, safety, and quality standards.
- Oversaw daily fulfillment operations including inbound, outbound, inventory control, and last-mile coordination.
- Utilized Zendesk, Salesforce, and HubSpot to manage internal workflows, resolve seller queries, and streamline communication across departments.
- Conducted pre-shift briefings, monitored KPIs, and implemented corrective actions to meet SLAs and delivery targets.
- Oversaw quality control audits , ensuring compliance with Amazon standards.
- Implemented real-time KPI dashboards to monitor throughput, accuracy, and SLA compliance.
- Partnered with HR to support staffing plans, training initiatives, and shift planning.
- Collaborated with cross-functional teams (HR, IT, Finance) to support operational goals and resolve frontline challenges.
- Conducted comprehensive Monthly Business Reviews to evaluate operational performance, identify areas for improvement, and align strategies with organizational goals.
- Utilized data-driven analysis to highlight successes, address challenges, and set future objectives.
Operations Account Manager
Amazon
10.2020 - 05.2021
- Managed high-value seller accounts using Salesforce , HubSpot , and Amazon Seller Central- Amazon Prime , ensuring seamless onboarding and ongoing operational excellence.
- Provided end-to-end account support, resolving queries via Zendesk and maintaining top-tier service levels.
- Trained sellers on catalog optimization, keyword strategies, ad campaigns, and brand registry tools to enhance product visibility and sales.
- Identified high-potential seller verticals and contributed to strategic sales planning aligned with Amazon's global initiatives.
- Built and nurtured long-term client relationships, resulting in repeat business and elevated Gross Merchandise Sales (GMS).
- Partnered with internal teams (logistics, finance, operations) to ensure seamless fulfillment and account health compliance.
- Supported process automation projects, leveraging tools like Zapier to streamline seller communications and onboarding sequences.
Education
Master of Business Administration - Operations, Marketing
Delhi University
Delhi01.2024
B.com hons. Program -
Delhi University
Delhi01.2022
Certificate of Higher Education, CBSE -
K.D.B PUBLIC SCHOOL
Ghaziabad01.2018
Skills
- Global Operations
- Customer Experience (CX)
- Time Management and Prioritization
- Digital Operations
- SaaS Integration
- Global Exposure
- Project Management
- Digital Fluency
- Project & Process Excellence
- Team Leadership
- Blockchain for Supply Chain Transparency
- Performance Management
- Cross-Functional Collaboration
Accomplishments
- Scaled Operational Capacity by 40% by redesigning fulfillment workflows and implementing automation using Zendesk, Salesforce, and HubSpot
- Conducted On-Site Audits Across 6+ Global Locations , leading to a 25% improvement in SLA adherence and frontline performance
- Reduced Manual Workload by 30% through smart rule-based automation and CRM integration with HubSpot and Jira
- Led 10+ Cross-Functional Projects involving platform optimization, logistics refinement, and vendor performance tracking.
- Built and Managed a Team of 30+ Associates across multiple shifts, achieving high safety, accuracy, and productivity benchmarks
- Interviewed & Hired 15+ Key Operations Staff , contributing to stronger team synergy and faster ramp-up periods
- Streamlined Communication Across Departments using Salesforce and Zendesk, cutting issue resolution time by 35%
- Achieved 98% SLA Compliance for inbound and outbound fulfillment through KPI tracking and daily performance interventions.
- Saved Operational Costs by 20% via strategic vendor renegotiation and delivery speed optimization
Certification
- Project Management Professional (PMP)
- Operations Management Certificate
- Digital Marketing
- Microsoft Certified
- HubSpot Inbound Marketing Certification
- Google Project Management Certificate
- Certified Professional in Supply Management (CPSM)
- Automation with Zapier- Slack
LANGUAGES
English: First Language
Hindi: C2 Proficient
Punjabi: B2 Upper Intermediate
Awards
- Medalist – Inter-School Basketball Tournament
- Academic Merit Award – High School
- Employee of the Month
- Volunteer – British Council
- Volunteer of the Year – High School
Timeline
Operations Manager
Nivoda
08.2023 - Current
Operations Lead- Supply Chain
Amazon
05.2021 - 08.2023
Operations Account Manager
Amazon
10.2020 - 05.2021
Master of Business Administration - Operations, Marketing
Delhi University
B.com hons. Program -
Delhi University
Certificate of Higher Education, CBSE -
K.D.B PUBLIC SCHOOL
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