Sanya Batra
Delhi
Summary
Innovative and globally experienced Senior Operations Manager with over [4.5] years of success in scaling fulfillment networks, leading cross-functional teams, and driving performance across fast-paced B2B and tech-driven environments. Proficient in streamlining processes using platforms like Zendesk, Salesforce, HubSpot, and Jira , while delivering automation solutions that cut manual work and boost SLA adherence. Adept at conducting hiring and talent development initiatives, managing global logistics, and executing cross-border operational audits through international travel. A hands-on strategist who thrives at the intersection of data, digital transformation, and customer experience , with a proven track record of reducing costs, increasing accuracy, and elevating operational resilience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Nivoda
08.2023 - Current
- Lead teams Globally, coach, and inspire a growing operations team to meet ambitious KPIs and service targets.
- Conducted structured interviews and hiring drives to onboard top-tier talent across fulfillment and support functions.
- Oversee global logistics coordination, including cross-border shipping, customs, and warehousing.
- Align with Sales, Customer Success, and Product to ensure operational priorities match company objectives.
- Spearheaded automation projects to streamline fulfillment, ticket resolution, and vendor communication workflows.
- Reduced manual touchpoints by implementing automated alerts, dashboards, and escalation paths.
- Hosted operational workshops and training sessions at international locations to drive consistency.
- SaaS Integration & Workflow Optimization with engineering and product teams via Jira to resolve platform bugs, streamline task management, and escalate feedback loops.
- Managed cross-departmental projects around fulfillment, inventory accuracy, and global logistics scale-up.
- Visited offices to observe and assess real-time operational workflows and team dynamics.
- Led root cause analyses , implemented corrective actions, and established accountability frameworks
Operations Lead- Supply Chain
Amazon
05.2021 - 08.2023
- Promotion earned through consistent performance, team leadership, and operational excellence
- Led a team of 30+ associates across multiple shifts, driving productivity, safety, and quality standards.
- Oversaw daily fulfillment operations including inbound, outbound, inventory control, and last-mile coordination.
- Utilized Zendesk, Salesforce, and HubSpot to manage internal workflows, resolve seller queries, and streamline communication across departments.
- Conducted pre-shift briefings, monitored KPIs, and implemented corrective actions to meet SLAs and delivery targets.
- Oversaw quality control audits , ensuring compliance with Amazon standards.
- Implemented real-time KPI dashboards to monitor throughput, accuracy, and SLA compliance.
- Partnered with HR to support staffing plans, training initiatives, and shift planning.
- Collaborated with cross-functional teams (HR, IT, Finance) to support operational goals and resolve frontline challenges.
- Conducted comprehensive Monthly Business Reviews to evaluate operational performance, identify areas for improvement, and align strategies with organizational goals.
- Utilized data-driven analysis to highlight successes, address challenges, and set future objectives.
Operations Account Manager
Amazon
10.2020 - 05.2021
- Managed high-value seller accounts using Salesforce , HubSpot , and Amazon Seller Central- Amazon Prime , ensuring seamless onboarding and ongoing operational excellence.
- Provided end-to-end account support, resolving queries via Zendesk and maintaining top-tier service levels.
- Trained sellers on catalog optimization, keyword strategies, ad campaigns, and brand registry tools to enhance product visibility and sales.
- Identified high-potential seller verticals and contributed to strategic sales planning aligned with Amazon's global initiatives.
- Built and nurtured long-term client relationships, resulting in repeat business and elevated Gross Merchandise Sales (GMS).
- Partnered with internal teams (logistics, finance, operations) to ensure seamless fulfillment and account health compliance.
- Supported process automation projects, leveraging tools like Zapier to streamline seller communications and onboarding sequences.
Education
Master of Business Administration - Operations, Marketing
Delhi University
Delhi01.2024
B.com hons. Program -
Delhi University
Delhi01.2022
Certificate of Higher Education, CBSE -
K.D.B PUBLIC SCHOOL
Ghaziabad01.2018
Skills
- Global Operations
- Customer Experience (CX)
- Time Management and Prioritization
- Digital Operations
- SaaS Integration
- Global Exposure
- Project Management
- Digital Fluency
- Project & Process Excellence
- Team Leadership
- Blockchain for Supply Chain Transparency
- Performance Management
- Cross-Functional Collaboration
Accomplishments
- Scaled Operational Capacity by 40% by redesigning fulfillment workflows and implementing automation using Zendesk, Salesforce, and HubSpot
- Conducted On-Site Audits Across 6+ Global Locations , leading to a 25% improvement in SLA adherence and frontline performance
- Reduced Manual Workload by 30% through smart rule-based automation and CRM integration with HubSpot and Jira
- Led 10+ Cross-Functional Projects involving platform optimization, logistics refinement, and vendor performance tracking.
- Built and Managed a Team of 30+ Associates across multiple shifts, achieving high safety, accuracy, and productivity benchmarks
- Interviewed & Hired 15+ Key Operations Staff , contributing to stronger team synergy and faster ramp-up periods
- Streamlined Communication Across Departments using Salesforce and Zendesk, cutting issue resolution time by 35%
- Achieved 98% SLA Compliance for inbound and outbound fulfillment through KPI tracking and daily performance interventions.
- Saved Operational Costs by 20% via strategic vendor renegotiation and delivery speed optimization
Certification
- Project Management Professional (PMP)
- Operations Management Certificate
- Digital Marketing
- Microsoft Certified
- HubSpot Inbound Marketing Certification
- Google Project Management Certificate
- Certified Professional in Supply Management (CPSM)
- Automation with Zapier- Slack
LANGUAGES
English: First Language
Hindi: C2 Proficient
Punjabi: B2 Upper Intermediate
Awards
- Medalist – Inter-School Basketball Tournament
- Academic Merit Award – High School
- Employee of the Month
- Volunteer – British Council
- Volunteer of the Year – High School
Timeline
Operations Manager
Nivoda
08.2023 - Current
Operations Lead- Supply Chain
Amazon
05.2021 - 08.2023
Operations Account Manager
Amazon
10.2020 - 05.2021
Master of Business Administration - Operations, Marketing
Delhi University
B.com hons. Program -
Delhi University
Certificate of Higher Education, CBSE -
K.D.B PUBLIC SCHOOL
Similar Profiles
Rishika DamaniRishika Damani
Opearations & Merchandising Executive at NivodaOpearations & Merchandising Executive at Nivoda
Silas Jirnde NsulunkaSilas Jirnde Nsulunka
Senior Business Development Manager at NIVODASenior Business Development Manager at NIVODA
Deshna JhaveriDeshna Jhaveri
Key Account Manager at Nivoda LLCKey Account Manager at Nivoda LLC
Abhishek MishraAbhishek Mishra
Sr. Engineer (Electronics component Sourcing Import & Domestic) at Halonix Technologies Pvt Ltd.Sr. Engineer (Electronics component Sourcing Import & Domestic) at Halonix Technologies Pvt Ltd.
Saksham MauryaSaksham Maurya
DevOps Solution Architect – Assistant Consultant at Tata Consultancy ServicesDevOps Solution Architect – Assistant Consultant at Tata Consultancy Services