Sapam Herojit Singh
Imphal West
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
Front Desk Executive
MLA KH LOKEN SINGH
Imphal
04.2023 - Current
- Performed data entry tasks into computer systems as needed.
- Greeted and welcomed customers in a friendly manner.
- Maintained confidential files related to personnel records or other sensitive information.
- Performed various clerical tasks and organized office areas to promote productivity.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Executive Customer Service, Operations
IENERGIZER IT SERVICE PVT. LTD.
Noida
02.2022 - 05.2023
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Provided prompt and courteous service to customers via email, and chat.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Responded promptly to emails sent by customers seeking assistance.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Communicated effectively with team members to ensure timely response times for customers.
- Ensured that all customer queries were handled quickly and professionally.
Education
B.Com - Acounting
Manipur University
DM College of Commerce01.2016
Intermediate -
SDJM Hr. Sec. School
Imphal, MN01.2013
High School -
Iboton Modern School
Imphal01.2011
Skills
- MS Excel, Word, Powerpoint
- MS Power BI, Tableau, Copilot
- ChatGPT & Claude AI
- Completed CCCA Course
- Completed Office Automation & Internet Course
- Operating system: Windows
- Excellent Interpersonal skills
- Analytical Thinking
- Customer Service-Oriented
- Verbal and written communication
- Creative Thinking
- Strategic Planning
Languages
- English
- Hindi
- Manipuri
Personal Information
- Father's Name: S. Dhaja Singh
- Mother's Name: S. Bimola Devi
- Date of Birth: 11/28/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Leadership Experience
- In - charge of the NSS Team during the College Election, 2015.
- Campus Ambassador of DM College of Commerce, 2014.
Awards and Achievement
- Silver medallist in XXI National Thang-Ta Championship, (Sport) 2015.
- Gold medallist in XXV State Thang-Ta Championship, (Sport) 2014.
- Second Place in Manipur University Inter-College Thang-Ta Competition.
- Participate in Republic Day Celebration, 2016 in Manipur.
Hobbies and Interests
- Learning new things.
- Interacting with people.
Disclaimer
I hereby declare that the above information provided is correct to the best of my knowledge and belief.
Timeline
Front Desk Executive
MLA KH LOKEN SINGH
04.2023 - Current
Executive Customer Service, Operations
IENERGIZER IT SERVICE PVT. LTD.
02.2022 - 05.2023
B.Com - Acounting
Manipur University
Intermediate -
SDJM Hr. Sec. School
High School -
Iboton Modern School
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