SAPNA
Summary
Results-driven NOC Engineer with 2+ years of experience in monitoring, maintaining, and supporting network infrastructure. Expertise in identifying and resolving network issues, configuring network devices, and ensuring uptime for critical systems. Strong communication and analytical skills.
Overview
2
2
years of professional experience
Work History
NOC Engineer
Capgemini
03.2022 - Current
- Closely work with the onsite team regarding network issues at client side.
- Monitor network infrastructure using Cisco Meraki Platform, ensuring 24/7 availability and performance.
- Identify, troubleshoot, and resolve network issues to minimize downtime and ensure business continuity.
- Configure, install, and maintain cisco network devices, including routers, switches, and firewalls.
- Generate and analyze reports on network performance, uptime, and incidents to optimize operations.
- Collaborate with cross-functional teams to resolve complex technical issues and implement network improvements.
- Resolve complex hardware and software issues in a timely manner.
- Deploy Configuration and Cellular MG21E routers for branches for redundancy of connectivity.
- Document and escalate incidents per established protocols, ensuring timely resolution.
Education
Bachelor of Technology - Computer Science
University Institute of Engineering And Technology
Rohtak, India05.2020
Skills
- Network monitoring and management
- Incident response and resolution
- ISP coordination and relationship management
- Network documentation and standardization
- Backup and disaster recovery planning
- Performance analysis and reporting
- Network infrastructure expansion and optimization
- Understanding of SLA requirements and management
- Problem-solving and analytical skills
- Communication and teamwork abilities
TOOLS / PLATFORMS
Cisco Meraki, Nagios, ServiceNow, Python
Languages
English
Hindi
Timeline
NOC Engineer
Capgemini
03.2022 - Current
Bachelor of Technology - Computer Science
University Institute of Engineering And Technology
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