Sapna Chauhan
CRM
Jaipur
Summary
Business development professional with track record of driving growth and expanding market presence. Known for strategic planning and ability to identify and leverage opportunities for company benefit. Collaborative team player who adapts to changing needs, ensuring seamless operations and impactful results. Proficient in relationship management and strategic thinking.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Business Development Manager
Indian Solder & Braze Alloys Pvt. Ltd.
09.2023 - 01.2026
- Developed and executed comprehensive business development strategies to drive company growth and achieve revenue.
- Conducted thorough market research to identify emerging trends, competitive landscapes, and growth opportunities. Evaluated potential market entry strategies and assessed risks to inform decision-making.
- Built and maintained strategic relationships with clients, partners, and stakeholders. Negotiated deals, managed contracts, and ensured high levels of customer satisfaction.
- Led a team of business development executives, providing guidance, setting goals, and motivating team members to achieve sales goals.
- Generated new business leads, negotiated contracts, and closed sales deals to drive revenue growth. Developed pricing strategies and upselling tactics to maximize profitability.
- Identified and developed strategic partnerships to expand market reach and enhance product offerings. Collaborated with cross-functional teams to leverage synergies and create value-added solutions.
- Manufacturer company producing alloys for automotive parts.
CRO Executive
Bharti Airtel Pvt Ltd
01.2016 - 01.2020
- Meeting with clients virtually and deals with customers on front desk.
- Build and maintain relationships with key stakeholders, including customers to support revenue growth objectives and ensure Airtel's interests are represented effectively.
- Build and develop a high-performing team, providing guidance, coaching, and mentorship to ensure team members have the skills and support needed to succeed.
- Work closely with other departments such as finance, operations, and technology to ensure alignment and collaboration in achieving revenue goals.
- Work closely with product teams to develop and optimize product offerings and pricing strategies. This includes analyzing market trends, competitive intelligence, and customer feedback to ensure Airtel's products remain competitive and profitable.
- Lead sales and marketing teams to achieve revenue goals. This involves developing sales and marketing strategies, setting targets, and ensuring alignment between sales, marketing, and revenue goals.
- Telecom industry
Customer Relationship Manager
Orchid Ford
01.2020 - 2023
- Cultivated strong relationships with clients to understand their needs, preferences, and concerns. Proactively addressed client inquiries and resolved issues to ensure high levels of satisfaction and retention.
- Managed a portfolio of key accounts, serving as the primary point of contact for all client communications. Developed customized solutions to meet client objectives and drive value for both parties.
- Conducted thorough assessments of client needs and business requirements. Collaborated with internal teams to tailor products or services to meet those needs effectively.
- Developed and implemented customer success plans to maximize client satisfaction and achieve mutual success. Regularly reviewed progress with clients, identified opportunities for improvement, and adjusted strategies accordingly.
- Identified opportunities to cross-sell or upsell additional products or services to existing clients. Presented relevant offerings and negotiated terms to increase revenue and deepen client relationships.
- Gathered feedback from clients through surveys, meetings, and other channels. Analyzed feedback to identify trends, assess satisfaction levels, and drive continuous improvement initiatives.
- Provided training and support to clients on product features, and best practices. Ensured clients were equipped to maximize the value investment.
- Managed contract renewals, negotiations, and amendments in collaboration with the sales and legal teams. Ensured contracts were executed accurately and in compliance with company policies and regulations.
- Tracked key performance metrics such as client satisfaction scores, retention rates, and revenue growth. Prepared regular reports for management to evaluate performance and make informed decisions.
- Utilized CRM software to maintain accurate client records, track interactions, and manage tasks and follow-ups. Provided input on system enhancements and improvements to optimize customer management processes.
- Automobiles company
Education
Bachelor Business Administration -
Swami Vivekanand Subharti University
Meerut, IndiaIntermediate -
SMSS Inter Co.
Meerut, IndiaHigh School -
D.A.B. Inter College
Meerut, IndiaSkills
Business development
Decision-making
Team leadership
Lead generation
Customer service
Negotiations
Sales and marketing
Team building
Project management
Sales presentations
CRM management
Business planning
Relationship building and management
CRM platforms
Client consultations
Training and mentoring
Sales leadership
Team collaboration
Sales expertise
Goals and performance
Strategic planning
Research
Sales tracking
Market understanding
Account management
Operations
Issue resolution
Staff management
Vendor management
Database management
Order management
Key decision making
Account servicing
Problem-solving
Certification
CSP - Certified Sales Professional
Timeline
Business Development Manager
Indian Solder & Braze Alloys Pvt. Ltd.
09.2023 - 01.2026
Customer Relationship Manager
Orchid Ford
01.2020 - 2023
CSP - Certified Sales Professional
01-2018
CRO Executive
Bharti Airtel Pvt Ltd
01.2016 - 01.2020
Bachelor Business Administration -
Swami Vivekanand Subharti University
Intermediate -
SMSS Inter Co.
High School -
D.A.B. Inter College