Your Name
Sapna Maria Gomez, Senior Associate - Lead
Trivandrum
Summary
Experienced Senior Associate Lead with over a decade of proven expertise, dedicated to enhancing processes and optimizing team operations for maximum efficiency. A decisive leader known for employing analytical insights and adaptability to tackle challenges effectively.
Overview
19
19
years of professional experience
Work History
Senior Associate - Lead, Product Management
CareStack
06.2022 - Current
- Carefully document product release notes per quarter.
- Edit and proofread technical documents created by peers/reportees for accuracy and consistency.
- Work in liaison with senior product managers and other departments to determine accuracy and completeness of technical documentation.
- Develop and publish detailed technical documents and user guides for stakeholders.
- Mentor & supervise the technical team.
Technical Editor & Content Writer
VOGO Voice / Tekgile Solutions Private Limited
09.2019 - 06.2022
- Edit and proofread technical content as well as create a plethora of technical guides for Knowledge Base and in-house wiki.
- Interview cross departmental staff to document tutorials.
- Create engaging and comprehensible content for VOGO's website and various marketing channels in the form of whitepapers, commercial scripts, YouTube ads and descriptions.
- Write industry specific reviews for Alexa Skills and Google Assistant apps besides Feature Fridays, and in-house newsletters.
Assistant Professor, Dept. of English
Govt. Aided College
10.2011 - 03.2013
- Teach assigned courses to graduate and postgraduate students.
- Facilitate soft skills training for students across disciplines.
- Supervise exams, render remedial learning programs / placement related training.
- Help postgraduate students prepare and complete their dissertation.
Project Assistant
Allianz Cornhill Information Services
07.2011 - 09.2011
- Liaise with Operations Managers as part of the eSCM Project as well as with the Employee Engagement Editorial & Internal Communications team.
Life Skills Trainer
IBS Software Services
02.2011 - 06.2011
- Creation of Training Modules plus rendering of Behavioral & Soft Skills Training to 411 employees (Software Engineers and Managers) across 3 locations: - Trivandrum, Cochin, & Bangalore.
Senior Customer Service Associate
Allianz Cornhill Information Services (ACIS)
08.2007 - 11.2009
- Assist prospective policy holders purchase pet insurance.
- Conduct underwriting/call quality coaching for new trainees.
Guest Lecturer in English
St Xavier's College
08.2006 - 02.2007
Primary teacher of English
St.Thomas Residential School (I.C.S.E)
05.2005 - 07.2006
Education
Professional Certificate - General Management
Indian Institute of Management
Kozhikode 04.2001 -
M.A. English Language & Literature -
University of Kerala
B.Ed in English -
University of Kerala
B.A. English Language & Literature - undefined
University of Kerala
Post Graduate Diploma in Human Resource Management - undefined
Annamalai University
Skills
Effective team management and negotiation skills
Proficiency in technical writing and editing
Strong interpersonal, and organizational skills
Aptitude for product, and soft skills training
Creative, flexible and adaptable to changesGoal oriented & self-motivatedVolunteering enthusiast for community service
Personal Information
Date of Birth: 07/10/81
Corporate Certification
Professional Certificate in General Management, Indian Institute of Management Kozhikode (IIMK).
Educator Certification
- University Grants Commission (NET), Lectureship in English, 2005
- State Eligibility Test (SET), Higher Secondary School Teacher of English, 2006
Achievements
- Authored 'Aroma of Christ' and ‘Rikki and His Chocolate Cheesecake'.
- Publication of a prose poetry piece titled ‘A Trancing Wake' on visual verse, a UK based literary publication.
- An inspirational piece titled ‘An Impressionable Journey' published by wesaidgotravel.
- A poetry recital titled ‘A Runaway Life' was broadcasted by All India Radio, on 09/28/13
- A flash fiction titled ‘A Fateful Memory' published on wattpad.
- Articles written for Google USA in 2011 include The Dual Side of the Foreclosure Crisis & Tips for Efficient Energy Saving.
- Previously involved in the United Nations International Online Volunteering service's 2017 project, Humanitarian crisis mapping for rural Tanzania (Africa)
Awards & Recognition
- Sixth position in the University of Kerala for M.A English Language & Literature, 2004
- Certificate of Merit for securing the highest marks in MA English Language & Literature, 2005
- First Class with Distinction in B.Ed in English, 2005
- Silver Nugget Award at Allianz, Technopark, June, 2008
- Golden Nugget Award at Allianz, Technopark, May, 2009
Educational Conferences
- National Conference on Converging Disciplines: Canada & India, UGC Area Study Centre for Canadian Studies, University of Kerala, Trivandrum, 07/12/12, 07/13/12
- Workshop on Institutions-Industry Linkages, Asian School of Business, Technocity, Trivandrum, 06/22/12
- University Grants Commission-Sponsored Orientation Programme, UGC- Academic Staff College, University of Kerala, Trivandrum, 07/27/12, 08/23/12
Hobbies & Interests
Passion for crafting stories and plays coupled with a love for instrumental music and spiritual pursuits.
Timeline
Senior Associate - Lead, Product Management
CareStack
06.2022 - Current
Technical Editor & Content Writer
VOGO Voice / Tekgile Solutions Private Limited
09.2019 - 06.2022
Assistant Professor, Dept. of English
Govt. Aided College
10.2011 - 03.2013
Project Assistant
Allianz Cornhill Information Services
07.2011 - 09.2011
Life Skills Trainer
IBS Software Services
02.2011 - 06.2011
Senior Customer Service Associate
Allianz Cornhill Information Services (ACIS)
08.2007 - 11.2009
Guest Lecturer in English
St Xavier's College
08.2006 - 02.2007
Primary teacher of English
St.Thomas Residential School (I.C.S.E)
05.2005 - 07.2006
Professional Certificate - General Management
Indian Institute of Management
04.2001 -
M.A. English Language & Literature -
University of Kerala
B.Ed in English -
University of Kerala
B.A. English Language & Literature - undefined
University of Kerala
Post Graduate Diploma in Human Resource Management - undefined
Annamalai University