Summary
Overview
Work History
Education
Skills
Courses Certifications
Personal Information
Certification
Timeline
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Sapna Hosmath

Sapna Hosmath

Pune

Summary

Results-oriented Senior Lead Business Analyst and Project Coordinator with a strong background in providing D365 Sales solutions and enhancing E-commerce functionalities within Agile (SAFe) development frameworks. Proficient in resolving functional challenges, creating user stories, and facilitating Scrum ceremonies. Demonstrated ability to coordinate projects, conduct testing, and deliver clear and concise reports to internal and external leadership.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Business Analyst

Birlasoft
11.2021 - Current
  • Spearheaded the enhancement of D365 Sales and Ecommerce functionality, resulting in streamlined Quote/Order processes
  • Provided training on new tools and software implementations to ensure successful adoption across the organization.
  • Prepared detailed functional specifications documents(FSD) outlining system requirements by stakeholders.
  • Designed test plans, conducted user acceptance testing and monitored system performance post-implementation.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Collaborate with development teams, facilitate sprint planning, and participate in Scrum ceremonies using Agile SAFe and using Jira ensuring alignment with business goals.
  • Utilized UML to document processes, ensuring a clear understanding of business requirements and functional specifications.
  • Led workshops with senior management teams to define project objectives, scope and success criteria.

Senior Business Analyst

CLASSBOAT ONLINE SERVICES
Pune
08.2017 - 10.2021
  • Analyze client requirement and prepare require documents like BRD, FRD for business processes and execution of same
  • with Improvised business processes and Policy recommendation.
  • Assisted in developing strategies for improving customer service operations efficiency.
  • Requirement elicitation through workshops, conferences, interviews and surveys. Assisted teams in building user stories and use cases in mobile app development and validate test cases
  • Gap analysis to provide solution and improvise in existing or proposed systems

Business Development Manager

CLASSBOAT ONLINE SERVICES
Pune
07.2016 - 08.2017
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions using negotiation and sales closing abilities.
  • Analyzed customer feedback to identify areas for improvement in products and services offered.
  • Leveraged cold calling, in-person visits and referrals to build leads.

Assistant Professor

Manipal university- Manipal Academy for Banking Training
Bangalore
12.2015 - 05.2016
  • Train and coach ICICI bank Deputy Managers on Sales , Negotiations Communication skills and Behavioral Skills with Manipal Academy for Banking.

Soft Skills Trainer

ICICI FOUNDATION
Pune
10.2014 - 03.2015
  • Coordinated recruitment and placement of training program participants.
  • Conducted lectures on topics such as effective communication strategies, conflict resolution techniques, stress management.

Corporate Trainer

Freelancing
06.2011 - 09.2014
  • Corporate and Soft skills Trainer

Portfolio Analyst

GOLDMAN SACHS SERVICES PRIVATE LIMITED
Bangalore
01.2008 - 08.2010
  • Portfolio Reconciliation Fund Accounting NAV NAV Analysis
  • Prepared MIS Reporting and Documentation, Projections Client Reporting
  • Evaluated portfolios to minimize risk and meet client objectives.

Education

MBA/PGDM -

Yashwantraoshwantrao Chavan Maharashtra Open University (YCMOU)
01.2007

B.Com -

Mumbai University
01.2004

12th -

Maharashtra, English
01.2001

10th -

Maharashtra, English
01.1999

Skills

  • Business Analysis
  • Microsoft Dynamics Sales
  • Investment Banking
  • Agile
  • Power BI
  • Finance
  • Portfolio Analysis
  • Communication Skills
  • Negotiation
  • Presentation Skills
  • Analytical Skills
  • Problem Solving
  • Leadership Skills

Courses Certifications

  • Certification in Microsoft D365 Fundamentals (Microsoft)
  • Certification in D365 Sales
  • Certification in Agile Leadership
  • Power BI

Personal Information

  • Date of Birth: 04/27/83
  • Gender: Female

Certification

  • Agile Methodology
  • Microsoft Dynamics Fundamentals and Sales
  • Power BI

Timeline

Lead Business Analyst

Birlasoft
11.2021 - Current

Senior Business Analyst

CLASSBOAT ONLINE SERVICES
08.2017 - 10.2021

Business Development Manager

CLASSBOAT ONLINE SERVICES
07.2016 - 08.2017

Assistant Professor

Manipal university- Manipal Academy for Banking Training
12.2015 - 05.2016

Soft Skills Trainer

ICICI FOUNDATION
10.2014 - 03.2015

Corporate Trainer

Freelancing
06.2011 - 09.2014

Portfolio Analyst

GOLDMAN SACHS SERVICES PRIVATE LIMITED
01.2008 - 08.2010

MBA/PGDM -

Yashwantraoshwantrao Chavan Maharashtra Open University (YCMOU)

B.Com -

Mumbai University

12th -

Maharashtra, English

10th -

Maharashtra, English

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